Mobile Banking

Wherever you go, your finances are close at hand.


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Our app makes life easier for busy lifestyles

Everyday life can take you to work, to the shopping center, to pick up the kids, to drop in on friends, and then maybe to the fitness center or a favorite restaurant. But no matter what's on your schedule, with Mobile Banking you can always find a few minutes to manage your money. Check balances, transfer funds, and much more by simply reaching for your smartphone.

  • Secure login with PIN or fingerprint authentication
  • Get up-to-date account balances
  • Transfer funds between West Gate Bank® accounts
  • Review recent transactions (For each transaction, you can add a note or an image, and filter by tags to help you stay organized)
  • Make check deposits from almost anywhere using your smartphone or tablet camera
  • Initiate fast, secure person-to-person payments to friends and family members
  • Locate ATM locations and West Gate Bank branches
  • Arrange the app’s features in a way that makes the most sense to you
  • Receive alerts notifying you of significant account activity


























FAQs

Search the App Store or Google Play on your phone. Search "West Gate Bank", select install, and complete the setup.

Mobile Banking allows you to:

  • View account balances
  • View transaction history
  • Transfer funds
  • Pay bills
  • Receive text alerts

Any phone with text messaging capabilities can take advantage of Mobile Banking

Yes. All you need is a phone with text messaging. You can receive account alerts and send a text to view account balance or transaction history.

SMS Text Banking messages are not encrypted and there is no application time out. If your phone or device is lost or stolen, you should deactivate the service. Unless the service is deactivated, it may be possible for another person in possession of the phone to view any text messages stored on the device, and see information such as account balances and recent history.
Yes. Our new Online and Mobile Banking use Two-Factor Authentication (2FA) to keep your account safe. 

What is two-factor authentication?
Two-factor authentication (or 2FA) is a method that goes beyond having the traditional username and password and helps protect your online accounts by requiring an extra step when you log in to verify your identity. When 2FA is enabled, users will receive a one-time passcode through a variety of methods. The common scenario is that the passcode is sent to the user using email, text message, or phone call.
 
Why have two-factor authentication?
Advancements in cybercrimes and fraud have enabled bad actors to spoof email accounts, hack email addresses to force password resets, and misrepresent themselves over the phone with relative ease. 2FA is enabled to add another layer of security to your online banking.
 
2FA Verification Methods
Our new Online Banking platform will allow users to choose from one of the following methods to verify their credentials at login:

  1. Phone or text message: When Phone or text message is selected, a one-time code is generated and sent to you. This is the recommended method for ease of use, and likely the one you are most familiar with in other online platforms.

  2. Authy app: Authy is an authenticator app. It can be downloaded from the App Store or Google Play. Users download the app and set up an Authy account.

  3. Authenticator App: If you already use another authentication app (i.e. Google Authenticator or Microsoft Mobile Phone Authenticator), it can be utilized in 2FA verification. During the setup process, you’ll be provided with a text code, as well as a QR code for desktop users, to enter into your chosen authentication app.

  4. FIDO Security Keys: FIDO security keys is a physical token that connected to your computer via USB, Bluetooth, or NFC. The authentication code is automatically entered and never shared with anyone, including you.
You must be enrolled in Online Banking and Mobile Banking to use Mobile Deposit. Terms of use are:
  • Deposits may take up to 3 business days to be available
  • Deposit cutoff time is 6:00 p.m., Monday through Friday. Any business done after 6:00 p.m. will be processed the next business day. Any business done after 6pm on Friday is processed as Monday's business. Please verify the deposit is not pending before trying to deposit the check again. Duplicating deposits will result in a $50 per transaction fee.
  • West Gate Bank has the right to rescind this service at any time
Yes. You may use Mobile Deposit on those accounts that are linked to the Mobile Banking application. Terms listed above will apply.
No. If you are a Mobile Banking user, Mobile Deposit will automatically be available.
Once the image of your check has been received, you will see a "pending" status of the deposit on your mobile device. This simply means a good image has been captured. It does not, however, imply the deposit has been made. You will want to check your account within 72 hours to verify the deposit has been posted.
We recommend you retain the original check in a secure place until it has posted to your account. After the check posts, the check should be shredded.