Online Banking
Visit the Online Banking page for additional FAQs.
How do I log onto Online Banking for the first time?
Simply go to the Online Banking login on the home page of westgate.bank, click the "Continue" button next to "First time user? Enroll now." and follow the instructions to set up your profile, establish 2FA, and create your username and password.
What do I do if I lose my password for Online Banking?
If you forget your password, go to the Online Banking login on the homepage of westgate.bank and click on "Forgot?". Follow the on-screen instructions to recover your password. Visit our Video Library for a tutorial video.
Is there a fee for Online Banking?
There is no fee for Online Banking. It's free for all West Gate Bank customers.
How do I pay my bills online?
To access Online Bill Pay, simply log onto Online Banking, click Bill Pay, and follow the instructions. Once you set up your bill payments, you can point and click, and let West Gate Bank do the rest!
How accurate is the balance on my Online Banking?
Your balance will be up to date when you log in, showing transactions with the word "pending" before pending transactions while everything else is posted. This balance will not reflect checks that have been written but not cashed by the person or entity it was written to.
What do I do if my Online Banking information has been compromised?
If your Online Banking information has been compromised, please call 402.434.3456, Monday-Friday 7:00am-7:00pm; Saturday 8:00am-12:00pm, and speak with our Solutions Center.
After business hours, try to log into Online Banking and change your password ASAP, if you still have access to it. Next, check your Online Bill Pay to verify no fraudulent payments have been issued while the compromise was in effect. You will still want to contact us once we are open during business hours to verify your account is secure.
Mobile Banking
Visit the Mobile Banking page for additional FAQs.
How do I start using the free Mobile Banking app?
Search the App Store or Google Play on your phone. Search "West Gate Bank", select install, and complete the setup.
Do I have to enroll in Mobile Deposit?
No. If you are a Mobile Banking user, Mobile Deposit will automatically be available.
Is Mobile Banking secure?
Yes. Our Online and Mobile Banking use Two-Factor Authentication (2FA) to keep your account safe.
What is two-factor authentication?
Two-factor authentication (or 2FA) is a method that goes beyond having the traditional username and password and helps protect your online accounts by requiring an extra step when you log in to verify your identity. When 2FA is enabled, users will receive a one-time passcode through a variety of methods. The common scenario is that the passcode is sent to the user using email, text message, or phone call.
Why have two-factor authentication?
Advancements in cybercrimes and fraud have enabled bad actors to spoof email accounts, hack email addresses to force password resets, and misrepresent themselves over the phone with relative ease. 2FA is enabled to add another layer of security to your online banking.
2FA Verification Methods
Our new Online Banking platform will allow users to choose from one of the following methods to verify their credentials at login:
- Phone or text message: When Phone or text message is selected, a one-time code is generated and sent to you. This is the recommended method for ease of use, and likely the one you are most familiar with in other online platforms.
- Authy app: Authy is an authenticator app. It can be downloaded from the App Store or Google Play. Users download the app and set up an Authy account.
- Authenticator App: If you already use another authentication app (i.e. Google Authenticator or Microsoft Mobile Phone Authenticator), it can be utilized in 2FA verification. During the setup process, you’ll be provided with a text code, as well as a QR code for desktop users, to enter into your chosen authentication app.
- FIDO Security Keys: FIDO security keys is a physical token that connected to your computer via USB, Bluetooth, or NFC. The authentication code is automatically entered and never shared with anyone, including you.
Green Machine
Visit the Green Machine page for additional FAQs.
The Green Machine rejected my deposited bills/checks. What do I do to fix this?
If a bill/check is torn or significantly bent, or if the security features in the bill cannot be read by the machine, we may not be able to process it. If this happens, please take this bill into the branch to be deposited or request assistance from a live video teller by touching the screen.
How many checks/bills can I deposit into the Green Machine at a time?
For best results, we recommend no more than 50 checks or bills be deposited at one time. It is helpful to stack checks with the largest one at the bottom and the smaller checks/bills on top. Also, be sure to endorse each check prior to depositing.
How can I request assistance when I am using the Green Machine?
Just touch the screen to request a live video teller during these hours:
Monday-Friday, 7:00am-6:00pm
Saturday, 7:00am-12:00pm
- If you are just beginning your transaction, tap the screen to initiate it and then tap the teller assistance button.
- If you are in the middle of your transaction and need assistance, tap the "help" button in the bottom left of the screen.
Do the Green Machines accept and dispense coin?
No, the Green Machines do not accept or dispense coin. If you are cashing a check with change, this will be deposited into your account. If you are needing to deposit change, please utilize the Commercial Drop box attached to the building or bring the change to the teller line between the hours of 8:30am-5:00pm, Monday-Friday.
Once I deposit a check is there a way to maintain a copy of it?
Yes, you can request to have an image of the check(s) printed on your receipt.
I want make a deposit after hours. Is this an option?
Yes, if you have a debit card that is attached to the account that you are depositing into, you can make this deposit any time. If you are needing a debit card, please request assistance from a video teller or a teller within the branch or contact our Solutions Center at 402.434.3456.
Zelle®
Visit the Zelle page for more details.
How do I use Zelle?
You can send, request, or receive money with Zelle. To get started, log into the West Gate Bank app or online banking. In the main menu, select "Transfer and Pay". Then "Send money with Zelle".
To send money using Zelle, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle. Money is available to your recipient in minutes if they are already enrolled with Zelle.
To request money using Zelle, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle. If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your West Gate Bank account, typically within minutes.
If someone sent you money with Zelle and you have not yet enrolled with Zelle, follow these steps:
a. Click on the link provided in the payment notification you received via email or text message.
b. Select West Gate Bank.
c. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
b. Select West Gate Bank.
c. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
Is my information secure?
Keeping your money and information safe is a top priority for West Gate Bank. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your West Gate Bank account secure.
Can I pay a small business with Zelle?
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from your West Gate Bank app or online banking using just their email address or U.S. mobile number.
Neither West Gate Bank nor Zelle offers purchase protection for payments made with Zelle - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
I believe I've been a victim of a scam. Who should I contact?
Please contact our customer support team at 402.434.3456. Qualifying imposter scams may be eligible for reimbursement.