Current Job Openings
Join the team
- Full-time positions
- Part-time positions with flexible schedules
- On-the-job training
- Friendly work environment
- Tuition reimbursement for employees working more than 20 hours per week.†
Current Openings
Hours of Work: Part-Time, Monday through Friday 1:00 p.m. to 5:15 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 1004 Cornhusker Road, Bellevue, NE 68123
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
-
Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
-
Provide exceptional customer service, accurately and efficiently processing customer service transactions.
-
Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
-
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
-
Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
-
Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
-
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
-
Bring a positive energy and confidence to West Gate Bank and its customers every day.
-
Present a professional appearance as the face of West Gate Bank.
-
Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
-
1+ year customer service interaction
-
Cash handling experience
-
Experience offering products and services
-
Ability to problem solve and provide solutions to enhance the customer relationship
-
Ability to work well with a team
-
Strong listening and communications skills
-
Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: The primary responsibility will be to perform daily operations and audit functions, assist retail and other departments with daily questions and assist with various other duties. Responsible for a variety of regular and recurring moderately to highly complex functions including debit card dispute processing, daily wire processing, new account audits and reviewing account transaction anomalies.
Essential Responsibilities and Duties:
- Daily review of signatures on high dollar checks
- Daily review of restricted accounts (90 days, two signatures required)
- Daily review of the suspect kiting report
- Assist in daily wire processing
- Perform branch CIP audits
- Assist with clearing BSA transaction alerts
- Process Medicare verifications
- Assist in calling overdrawn accounts with ODP
- Assist with ODP coding
- Daily closed account maintenance
- Produce dormant/inactive account letters
- Provide support to bank staff; point of contact for ACH inquiries
- Cross train to assist with other operational duties
- Other duties as assigned
Job Specifications
Work Direction: This position reports to the Operations Officer.
Accountability: This position has access to and knowledge of the financial situation of customers and the financial institution. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal customers, vendors, and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
- Minimum of one to three years of retail banking experience
- Ability to handle high volume workload, prioritize and function effectively to meet deadlines in a fast-paced environment
- Demonstrated ability to work well with people, both internally and with external customers and vendors
- Excellent interpersonal and conflict management skills with the ability to represent the department in a positive and professional manner.
- Excellent oral and written communication skills required
- Ability to handle confidential information
- Robust research abilities and fraud detection skills
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-time, Monday through Friday between the hours of 8:00 am to 5:00 pm. This is not a temporary position.
Location: 17617 Manderson St, Omaha, NE 68116
Primary Job Purpose: The position is tasked with assisting the credit analysts, loan processors and loan officers to help the Bank build and maintain a high-quality loan portfolio. The Intern will contribute to the department’s overall responsibility of early identification of deterioration of loan quality by completing the following:
- Assisting in valuing collateral accurately/conservatively
- Assisting in spreading financials on borrowers and businesses
- Assisting in the reviews of portfolios with larger concentrations
Essential Responsibilities and Duties:
- Spread and analyze borrower and guarantor financial information
- Value commercial and residential real estate
- Review internal and external appraisal reports
- Prepare and send appraisal engagement letters
- Complete Uniform Standard of Professional Appraisal Practice (USPAP) forms
- Assist with monthly reports when applicable
- Monitor and assist in the collection of required financial information and other pertinent data from borrowers and guarantors and report findings during Interim Performance Monitoring meetings for early detection of deteriorating credits
- Monitor, prepare, and present annual borrower reviews
- Conduct property inspections that include residential 1-4 family investments, commercial properties and commercial constructions
- Spread and monitor draws on commercial construction buildings
- Assist in collecting employee community involvement responses for CRA purposes
Job Specifications
Work Direction: This position reports to the Senior Officer.
Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Basic accounting/math skills required
- Bachelor’s Degree in progress with focus on Business, Finance/Accounting, Math, or other applicable area of study
- Interest in the banking industry and practices relative to bank loan operations with respect to loan products & services
- Demonstrate ability to learn Loan Vantage loan origination system and Xperience core system
- Ability to handle confidential information
- Ability to be taught on the job, in group or 1 on 1 settings, as well as learning through classes and online webinars
- Ability to work well with people, both internally and with external customers
- Ability to handle a high volume of tasks, prioritize, and function effectively to meet deadlines in a fast-paced environment
- Strong communication and organizational skills
- Strong focus on teamwork
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 12:15 p.m. to 5:15 p.m.; 2-3 Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 1204 West O Street, Lincoln, NE 68528
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
-
Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
-
Provide exceptional customer service, accurately and efficiently processing customer service transactions.
-
Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
-
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
-
Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
-
Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
-
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
-
Bring a positive energy and confidence to West Gate Bank and its customers every day.
-
Present a professional appearance as the face of West Gate Bank.
-
Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
-
1+ year customer service interaction
-
Cash handling experience
-
Experience offering products and services
-
Ability to problem solve and provide solutions to enhance the customer relationship
-
Ability to work well with a team
-
Strong listening and communications skills
-
Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: The position is responsible for reviewing, analyzing and completing all of the due diligence associated with documentation, closing and funding of commercial loans. Duties would apply to construction, participations, modifications and renewals. Some consumer purpose loan documentation may be included as necessary.
Essential Responsibilities and Duties:
- Review credit approvals to prepare loan documentation according to bank’s policies and procedures.
- Collaborate with customers, lenders, bank employees and others as needed to successfully close and fund commercial loans.
- Funding and boarding a wide variety of loans to the core processing system.
- Work to record and track exceptions and outstanding items.
- Meet weekly with loan officer(s) to review current pipelines, reports and outstanding items.
- Resolve daily issues such as overdrafts, payment processing, advances, past due notes, and customer service issues.
- Maintain loan files pre/post-closing with updated information
- Other duties as assigned
Job Specifications
Work Direction: This position reports to the SVP of Mortgage Servicing
Supervision: This position has supervisory responsibilities
Affirmative Action: Equal Opportunity Employer Veterans/Disabled.
Job Qualifications
Education and Experience:
- Experience with LaserPro, LoanVantage and Jack Henry SilverLake systems preferred
- Five or more years of related loan processing experience and or training for all types of loans – SBA, SWAP, Lines of Credit & Guidance Lines, Construction and other Commercial loan types.
- Ability to handle high volume, prioritize and function effectively to meet deadlines in a fast-paced environment
- Strong communication and organizational skills with focus on teamwork and cooperation.
- Solid working knowledge of banking industry practices relative to bank loan operations with respect to loan products & services
- Knowledge of related state and federal lending and compliance laws and regulations.
- Demonstrated ability to work well with people, both internally and with external customers.
- Ability to handle confidential information
- Basic accounting/math skills required
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 1:00 p.m. to 6:00 p.m.; up to three (3) Saturdays per month, 7:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Process all Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately while providing exceptional customer service.
- Communicate effectively and positively.
- Help educate customers on how to use the ITM and provide technical support as needed.
- Responsible for balancing each day’s ITM transactions, as well as each branch’s front counter transactions.
- Make sound decisions affecting the status of customer accounts based on the information available and following established procedures.
- Maintain a strong working knowledge of all bank products and ensure full compliance with and implementation of all bank policy, procedures and regulations.
- Routinely answer department emails and performs a variety of customer service tasks including but not limited to ordering of checks and debit cards, stop payments, holds, account information updates and online and mobile banking resets.
- Promote bank products and services by identifying and communicating opportunities to customers.
- Maintain confidentiality of customer account information.
- Perform any other related duties as required or assigned by management.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
- Basic understanding of banking.
- High degree of accuracy and attention to detail.
- Ability to navigate multiple systems at one time minimal assistance.
- Good problem-solving skills with the ability to trouble shoot technology issues.
- Ability to maintain composure and professionalism when addressing a stressful situation.
- Work independently and in a team-based environment.
- Ability to work flexible hours, including Saturday and non-traditional holidays such as Presidents Day, Columbus Day, etc.
- Excellent verbal communication skills.
- Strong listening skills.
- Proper grammar and tone of voice.
- Professional appearance.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday from 10:00am to 2:00pm; up to three (3) Saturdays per month, 8:00am-12:00pm.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Essential Responsibilities and Duties:
-
Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
-
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
-
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
-
Assist customers via the bank’s online chat system.
-
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
-
Update the system with messages regarding ATM/debit cards and service charges.
-
Perform customer requested research, including printing statement and check copies.
-
Input, maintain and/or delete ATM and debit cards within system.
-
Monitor the invalid address report and attempt to track down customers and obtain updated information.
-
Document and track all call details and follow up work.
-
Cross train on tasks performed by other team members.
-
Perform close of day processes assigned to the department.
-
Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal customers, vendors and bank personnel. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Education & Experience:
-
Previous call center or customer service experience helpful.
-
Previous experience with retail banking (specifically deposit functions) helpful.
-
General math and typing skills are necessary.
-
Previous experience with Jack Henry banking system helpful.
-
Must be comfortable with Windows based computer programs.
-
High level of accuracy and attention to detail required.
-
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
-
Ability to manage and complete multiple tasks quickly and accurately.
-
Ability to follow instructions as given and work independently.
-
Ability to handle confidential customer and bank information.
-
Ability to communicate orally and in writing in a professional manner.
-
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Oversee the processing of pay-off quotes, release of liabilities, modifications, successor of interest, partial releases and general servicing questions for loans within the Residential Mortgage Servicing portfolio. Ensures operational effectiveness through strong leadership, collaboration, and execution of daily goals. Identifies business needs, develops actionable recommendations, and drives the implementation of process improvements. Fosters a culture of teamwork, member advocacy, and technical expertise.
Essential Responsibilities and Duties:
- Foster a strong culture of compliance by ensuring adherence to internal policies, procedures, and regulatory requirements.
- Provide supervision and guidance to employees in assigned area; manage their workflow, timeliness, work quality and provide excellent customer service.
- Ensure accurate and timely processing request for ACH, name changes, pay-offs, release of liabilities, modifications/recast, successor of interest, partial releases, and general mortgage servicing functions and questions.
- Continuously evaluate and improve processes to increase operational efficiency without compromising quality.
- Develop team members by providing regular feedback to enhance engagement, employee retention and establish goals. Develop cadence for 1:1’s with team members.
- Develop and/or update processes and procedures. Review annually for compliance and operational additions, deletions or changes.
- Interface with other departments, vendors, agencies to resolve support related issues.
- Work on special projects and other duties as assigned by department manager.
- Complete performance reviews and approve employee time records, vacation and sick pay.
- Recommend and participate in hiring, promotions, disciplinary action and termination.
- Other responsibilities as assigned.
Job Specifications
Work Direction: This position reports to the SVP of Mortgage Servicing
Supervision: This position has supervisory responsibilities
Affirmative Action: Equal Opportunity Employer Veterans/Disabled.
Job Qualifications
Education and Experience:
- Minimum of 2-4 years of experience in mortgage servicing, specifically within customer service area.
- At least 2-3 years in a leadership or management role overseeing teams or processes in mortgage servicing or loan operations.
- Demonstrated experience in process improvement, cross-functional coordination, and change management.
- In-depth knowledge of regulatory requirements, including investor/insurer guidelines (FNMA, FHLMC, GNMA, Private, and FHA, VA, and USDA).
- Strong track record of achieving operational metrics, ensuring compliance, and leading high-performing teams.
- Proven ability to thrive in a collaborative team environment while effectively leading and developing individual team members.
- Strong decision-making, organizational, and problem-solving skills.
- Ability to manage multiple tasks and projects concurrently while meeting deadlines.
- Strong verbal and written communication skills in positive and professional manner.
- Basic knowledge of human resource policies, procedures, and programs to support effective team management.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Review closing documents delivered by correspondent lenders; ensuring that all documents are accurately prepared, executed and compliant with regulations. Review loan pricing and program elements to confirm accuracy.
Essential Responsibilities and Duties:
- Review correspondent credit/closing loan documents for agency requirements and regulatory compliance. Programs include Conventional, USDA, VA, FHA and ARM loans.
- Verifying all loan closing data including pricing is correct in the loan operating system.
- Coordinate with lenders to clear any loan deficiencies.
- Prepare purchase advice.
- Assist correspondent lenders with closing questions.
- Other duties may be assigned.
Job Specifications
Work Direction: This position reports to the Correspondent Purchasing Manager.
Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal employees, customers and external mortgage partners. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Residential loan closing experience
- Demonstrated ability to work well with people, both internally and with customers.
- Ability to work in a team environment.
- Ability to manage and complete multiple tasks.
- High level of accuracy and attention to detail.
- Ability to handle confidential information.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 7:00 a.m. to 12:00 p.m.; up to three (3) Saturdays per month, 7:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Process all Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately while providing exceptional customer service.
- Communicate effectively and positively.
- Help educate customers on how to use the ITM and provide technical support as needed.
- Responsible for balancing each day’s ITM transactions, as well as each branch’s front counter transactions.
- Make sound decisions affecting the status of customer accounts based on the information available and following established procedures.
- Maintain a strong working knowledge of all bank products and ensure full compliance with and implementation of all bank policy, procedures and regulations.
- Routinely answer department emails and performs a variety of customer service tasks including but not limited to ordering of checks and debit cards, stop payments, holds, account information updates and online and mobile banking resets.
- Promote bank products and services by identifying and communicating opportunities to customers.
- Maintain confidentiality of customer account information.
- Perform any other related duties as required or assigned by management.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
- Basic understanding of banking.
- High degree of accuracy and attention to detail.
- Ability to navigate multiple systems at one time minimal assistance.
- Good problem-solving skills with the ability to trouble shoot technology issues.
- Ability to maintain composure and professionalism when addressing a stressful situation.
- Work independently and in a team-based environment.
- Ability to work flexible hours, including Saturday and non-traditional holidays such as Presidents Day, Columbus Day, etc.
- Excellent verbal communication skills.
- Strong listening skills.
- Proper grammar and tone of voice.
- Professional appearance.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday from 2:00pm to 7:00pm; up to three (3) Saturdays per month.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Essential Responsibilities and Duties:
-
Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
-
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
-
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
-
Assist customers via the bank’s online chat system.
-
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
-
Update the system with messages regarding ATM/debit cards and service charges.
-
Perform customer requested research, including printing statement and check copies.
-
Input, maintain and/or delete ATM and debit cards within system.
-
Monitor the invalid address report and attempt to track down customers and obtain updated information.
-
Document and track all call details and follow up work.
-
Cross train on tasks performed by other team members.
-
Perform close of day processes assigned to the department.
-
Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal customers, vendors and bank personnel. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Education & Experience:
-
Previous call center or customer service experience helpful.
-
Previous experience with retail banking (specifically deposit functions) helpful.
-
General math and typing skills are necessary.
-
Previous experience with Jack Henry banking system helpful.
-
Must be comfortable with Windows based computer programs.
-
High level of accuracy and attention to detail required.
-
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
-
Ability to manage and complete multiple tasks quickly and accurately.
-
Ability to follow instructions as given and work independently.
-
Ability to handle confidential customer and bank information.
-
Ability to communicate orally and in writing in a professional manner.
-
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Why choose a career in Retail Banking?
Get an inside look at what it's like to be part of our Retail Banking team. From building relationships to growing your career, see how you can make a difference at West Gate Bank.