Current Job Openings
Join the team
- Full-time positions
- Part-time positions with flexible schedules
- On-the-job training
- Friendly work environment
- Tuition reimbursement for employees working more than 20 hours per week.†
West Gate Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Current Openings
Hours of Work: Full-Time, Monday through Friday from 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE
Primary Job Purpose: Perform mortgage customer service loan functions ensuring attention to detail, accuracy, and timely completion, meeting all deadlines. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.
Essential Responsibilities and Duties:
- Provide outstanding customer service to borrowers, internal bank employees, correspondent lenders, vendors, taxing authorities and insurance companies
- Maintain quality and accurate hazard insurance date and disburse premiums
- Monitoring of cancellations, insurance billings, declaration pages, scanning and daily insurance communication
- Assist borrowers with the Loss Claim Process which may include reviewing adjusters’ reports, reviewing invoices, inputting data, accessing OnBase to save documentation, disbursing funds, coordinating closure of claim files via inspection or borrower information
- Answering questions regarding homeowners’ insurance, coverage and proper mortgagee clause as well as an understanding of the required insurance coverages for Investors
- Process and problem solve escrow analysis
- Working with Investor guidelines to maintain proper standards for all insurance and loss claims files.
- Process daily, monthly or weekly reports as needed
- Responsible for maintaining banking and departmental policies and procedures
- Regular work schedule with a level of flexibility based on demand
Job Specifications
Work Direction: This position reports to the Mortgage Escrow Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- Strong customer service skills
- Prefer banking and/or mortgage experience
- Ability to work in a team environment
- Good listening skills
- Ability to manage and complete multiple tasks
- Ability to adapt to daily, varied workflow and responsibilities
- Ability to handle confidential information
- High level of accuracy and attention to detail
- Experience with Microsoft Office Products
- Change Agent
- Situational Awareness
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 12:15 p.m. to 5:15 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 1204 West O Street, Lincoln, NE 68528
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 1:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 2037 South 17th Street, Lincoln, NE
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 12:00 p.m. to 5:15 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456