Current Job Openings
Join the team
- Full-time positions
- Part-time positions with flexible schedules
- On-the-job training
- Friendly work environment
- Tuition reimbursement for employees working more than 20 hours per week.†
Current Openings
Hours of Work: Part-Time, Monday through Friday from 12:00pm to 5:00pm; Rotating Saturdays per month, 8:00am-12:00pm.
Location: 8400 Eagle Crest Road Lincoln, NE 68505
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday from 12:00pm to 5:00pm.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: We are looking for a professional with a friendly attitude and the ability to multitask to serve as our West Gate Bank Center’s front desk coordinator. In this position, you will greet guests entering the building and help direct them where they need to go. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, this is a position for you.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Serve as the face of the West Gate Bank Center, offering friendly service to those entering the building or calling in on the phone.
- Greet people entering the building, answering questions, providing directions, and alerting staff when someone is there to meet them.
- Monitor and report any suspicious activity or potential security threats to Branch Management.
- Maintain employee phone directory and other documents for company intranet.
- Coordinate and manage shared calendar for booking boardrooms at West Gate Bank Center.
- Work closely with vendors to ensure office supplies and items in employee breakrooms are stocked and replenished, as needed.
- Accept, organize and distribute mail and packages to ensure they are delivered to the correct individual or department.
- Assist in submitting building maintenance requests for West Gate Bank Center to FMA Realty and follow up until work is completed.
- Organize the boardroom setup for quarterly Board Meetings.
- Work alongside Center Retail team and Branch Manager to help with decorating and other bank events.
- Maintain the reception area, keeping it clean and free of clutter.
- Back up customer contact center with overflow calls.
- Other duties as assigned
Job Specifications
Work Direction: This position reports to the Branch Manager of West Gate Bank Center.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers and vendors. Must be able to communicate in a clear, concise, pleasant and professional manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Preferred Experience:
- Excellent verbal communication skills.
- Face to face customer service experience required.
- Strong listening skills.
- Professional appearance.
- Ability to multitask.
- Strong organizational skills and attention to detail.
- Experience with Windows-based computer programs
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday from 8:00am to 12:30pm; Rotating Saturdays per month, 8:00am-12:00pm.
Location: 1004 Cornhusker Road, Bellevue, NE 68123
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday from 10:00am to 2:00pm; up to three (3) Saturdays per month, 8:00am-12:00pm.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Essential Responsibilities and Duties:
-
Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
-
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
-
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
-
Assist customers via the bank’s online chat system.
-
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
-
Update the system with messages regarding ATM/debit cards and service charges.
-
Perform customer requested research, including printing statement and check copies.
-
Input, maintain and/or delete ATM and debit cards within system.
-
Monitor the invalid address report and attempt to track down customers and obtain updated information.
-
Document and track all call details and follow up work.
-
Cross train on tasks performed by other team members.
-
Perform close of day processes assigned to the department.
-
Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal customers, vendors and bank personnel. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Education & Experience:
-
Previous call center or customer service experience helpful.
-
Previous experience with retail banking (specifically deposit functions) helpful.
-
General math and typing skills are necessary.
-
Previous experience with Jack Henry banking system helpful.
-
Must be comfortable with Windows based computer programs.
-
High level of accuracy and attention to detail required.
-
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
-
Ability to manage and complete multiple tasks quickly and accurately.
-
Ability to follow instructions as given and work independently.
-
Ability to handle confidential customer and bank information.
-
Ability to communicate orally and in writing in a professional manner.
-
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.; 1-2 Saturday's per month, 8:00 a.m. to 12:00 p.m.
Location: Omaha, NE
Primary Job Purpose: Performs a variety of duties, specializing in sales and service of the financial needs of customers. Assists customers with basic financial transactions, research account issues and promotes products and services of the bank.
Essential Responsibilities and Duties:
- Explains and promotes products or services such as new accounts, debit and credit cards, overdraft protection, on-line banking, and cashier's checks.
- Work with multiple teams to achieve personal and branch customer referral targets.
- Assists multiple branch locations with teller and banker functions.
- Ability to open new accounts.
- Knowledgeable about CIP process and able to complete 2nd Day CIP checks.
- Assist customers over the phone as needed.
- Assist with vault balancing.
- Works well with different teams and create a cohesive environment.
- Assists in providing coaching/development to employees who have recently completed training to ensure successful integration to the team.
- May perform other duties as assigned.
Job Specifications
Work Direction: This position reports to the Retail Market Manager
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Education & Experience:
- Candidate should have a thorough knowledge of teller operations and a high level of interpersonal skills to coordinate the daily operation of the teller area and to resolve customer and employee problems.
- Sales/promotional experience, a plus
- Ability to open new accounts.
- High level of accuracy and attention to detail.
- Ability to maintain confidentiality.
- Basic accounting/math skills required.
- Demonstrated ability to work well with people, both internally and with external customers.
- Ability to work with multiple teams and multiple branch environments.
- Ability to manage and complete multiple tasks.
- Experience with Window-based computer programs.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Oversee the processing of pay-off quotes, release of liabilities, modifications, successor of interest, partial releases and general servicing questions for loans within the Residential Mortgage Servicing portfolio. Ensures operational effectiveness through strong leadership, collaboration, and execution of daily goals. Identifies business needs, develops actionable recommendations, and drives the implementation of process improvements. Fosters a culture of teamwork, member advocacy, and technical expertise.
Essential Responsibilities and Duties:
- Foster a strong culture of compliance by ensuring adherence to internal policies, procedures, and regulatory requirements.
- Provide supervision and guidance to employees in assigned area; manage their workflow, timeliness, work quality and provide excellent customer service.
- Ensure accurate and timely processing request for ACH, name changes, pay-offs, release of liabilities, modifications/recast, successor of interest, partial releases, and general mortgage servicing functions and questions.
- Continuously evaluate and improve processes to increase operational efficiency without compromising quality.
- Develop team members by providing regular feedback to enhance engagement, employee retention and establish goals. Develop cadence for 1:1’s with team members.
- Develop and/or update processes and procedures. Review annually for compliance and operational additions, deletions or changes.
- Interface with other departments, vendors, agencies to resolve support related issues.
- Work on special projects and other duties as assigned by department manager.
- Complete performance reviews and approve employee time records, vacation and sick pay.
- Recommend and participate in hiring, promotions, disciplinary action and termination.
- Other responsibilities as assigned.
Job Specifications
Work Direction: This position reports to the SVP of Mortgage Servicing
Supervision: This position has supervisory responsibilities
Affirmative Action: Equal Opportunity Employer Veterans/Disabled.
Job Qualifications
Education and Experience:
- Minimum of 2-4 years of experience in mortgage servicing, specifically within customer service area.
- At least 2-3 years in a leadership or management role overseeing teams or processes in mortgage servicing or loan operations.
- Demonstrated experience in process improvement, cross-functional coordination, and change management.
- In-depth knowledge of regulatory requirements, including investor/insurer guidelines (FNMA, FHLMC, GNMA, Private, and FHA, VA, and USDA).
- Strong track record of achieving operational metrics, ensuring compliance, and leading high-performing teams.
Education and Experience:
- Proven ability to thrive in a collaborative team environment while effectively leading and developing individual team members.
- Strong decision-making, organizational, and problem-solving skills.
- Ability to manage multiple tasks and projects concurrently while meeting deadlines.
- Strong verbal and written communication skills in positive and professional manner.
- Basic knowledge of human resource policies, procedures, and programs to support effective team management.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Review closing documents delivered by correspondent lenders; ensuring that all documents are accurately prepared, executed and compliant with regulations. Review loan pricing and program elements to confirm accuracy.
Essential Responsibilities and Duties:
- Review correspondent credit/closing loan documents for agency requirements and regulatory compliance. Programs include Conventional, USDA, VA, FHA and ARM loans.
- Verifying all loan closing data including pricing is correct in the loan operating system.
- Coordinate with lenders to clear any loan deficiencies.
- Prepare purchase advice.
- Assist correspondent lenders with closing questions.
- Other duties may be assigned.
Job Specifications
Work Direction: This position reports to the Correspondent Purchasing Manager.
Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal employees, customers and external mortgage partners. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Residential loan closing experience
- Demonstrated ability to work well with people, both internally and with customers.
- Ability to work in a team environment.
- Ability to manage and complete multiple tasks.
- High level of accuracy and attention to detail.
- Ability to handle confidential information.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 7:00 a.m. to 12:00 p.m.; up to three (3) Saturdays per month, 7:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Process all Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately while providing exceptional customer service.
- Communicate effectively and positively.
- Help educate customers on how to use the ITM and provide technical support as needed.
- Responsible for balancing each day’s ITM transactions, as well as each branch’s front counter transactions.
- Make sound decisions affecting the status of customer accounts based on the information available and following established procedures.
- Maintain a strong working knowledge of all bank products and ensure full compliance with and implementation of all bank policy, procedures and regulations.
- Routinely answer department emails and performs a variety of customer service tasks including but not limited to ordering of checks and debit cards, stop payments, holds, account information updates and online and mobile banking resets.
- Promote bank products and services by identifying and communicating opportunities to customers.
- Maintain confidentiality of customer account information.
- Perform any other related duties as required or assigned by management.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
- Basic understanding of banking.
- High degree of accuracy and attention to detail.
- Ability to navigate multiple systems at one time minimal assistance.
- Good problem-solving skills with the ability to trouble shoot technology issues.
- Ability to maintain composure and professionalism when addressing a stressful situation.
- Work independently and in a team-based environment.
- Ability to work flexible hours, including Saturday and non-traditional holidays such as Presidents Day, Columbus Day, etc.
- Excellent verbal communication skills.
- Strong listening skills.
- Proper grammar and tone of voice.
- Professional appearance.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Perform mortgage customer service loan functions ensuring attention to detail, accuracy, and timely completion, meeting all deadlines. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.
Essential Responsibilities and Duties:
- Responsible for accurate and timely preparation and processing of various Investor remittances/reporting based on Investor guidelines/service agreements
- Respond to Investor inquiries accurately and timely
- Accurately prepare and submit various Insurer reporting following Insurer requirements
- Serve as a main point of contact for all investor reporting and remittance inquiries
- Perform various internal and external reporting as required
- Timely and accurately process mortgage payments
- Process corporate advance payments and disbursements
- Process payment reversals and/or corrections
- Work suspense/unapplied accounts and process as needed
- Review ITM/branch/electronic payments/payoffs for accuracy
- Review and process outstanding checks issued to borrowers
- Researches and resolves problems as they arise and ensures accurate resolution is completed in a timely manner
- Open and distribute mail, work on special projects and perform all other duties as assigned by direct supervisor, department manager, or coworker
- Responsible for maintaining banking and departmental policies and procedures
- Regular work schedule with a level of flexibility based on demand
Job Specifications
Work Direction: This position reports to the Mortgage Servicing Operations Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled.
Job Qualifications
- Basic accounting/math skills required
- Strong customer service skills
- Prior banking and/or mortgage experience beneficial
- Ability to work in a team environment
- Good listening skills
- Ability to manage and complete multiple tasks
- Ability to adapt to daily, varied workflow and responsibilities
- Ability to handle confidential information
- Some experience with Microsoft Office Product
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Job Summary: Oversees the payment of taxes and insurance, escrow analysis and loss claims processes for loans with the Residential Mortgage Servicing portfolio. Ensures operational effectiveness through strong leadership, collaboration, and execution of daily goals. Identifies business needs, develops actionable recommendations, and drives the implementation of process improvements. Fosters a culture of teamwork, member advocacy, and technical expertise.
Key Job Functions:
- Foster a strong culture of compliance by ensuring adherence to internal policies, procedures, and regulatory requirements.
- Provide supervision and guidance to employees in assigned area; manage their workflow, timeliness, work quality and the customer service experience.
- Ensure timely and accurate disbursement of property taxes, homeowners, and flood insurance to avoid tax sales or coverage gap
- Provide supervision, training, coaching, and motivation to team members to build engagement, improve retention, and promote performance.
- Manage loss draft claim processes, including accurate fund handling and compliance with claim-related regulations to reduce risk exposure.
- Continuously evaluate and improve processes to increase operational efficiency without compromising quality.
- Ensure accuracy of escrow analysis are completed as required by guidelines and regulations.
- Develop team members by providing regular feedback to enhance engagement, employee retention and establish goals. Develop cadence for 1:1’s with team members.
- Develop and/or update processes and procedures. Review annually for compliance and operational additions, deletions, or changes.
- Interface with other departments, vendors, agencies to resolve support related issues.
- Work on special projects and other duties as assigned by department manager.
- Complete performance reviews and approve employee time records, vacation and sick pay.
- Recommend and participate in hiring, promotions, disciplinary action and termination.
- Other responsibilities as assigned.
Work Direction: This position reports to the SVP of Mortgage Servicing.
Supervision: This position has supervisory responsibilities
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm.
Qualifications
To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.
Education & Experience
- Minimum of 2-5 years of experience in mortgage servicing, specifically within escrow, insurance, and loss claims.
- At least 1 year in a leadership or management role overseeing teams or processes in mortgage servicing or loan operations.
- Demonstrated experience in process improvement, cross-functional coordination, and change management.
- In-depth knowledge or regulatory requirements, including investor/insurer guidelines (FNMA, FHLMC, GNMA, Private, and FHA, VA, and USDA).
- Strong track record of achieving operational metrics, ensuring compliance, and leading high-performing teams.
- Proven ability to thrive in a collaborative team environment while effectively leading and developing individual team members.
- Strong decision-making, organizational, and problem-solving skills.
- Ability to manage multiple tasks and projects concurrently while meeting deadlines.
- Strong verbal and written communication skills in positive and professional manner.
- Basic knowledge of human resources policies, procedures, and programs to support effective team management.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday from 2:00pm to 7:00pm; up to three (3) Saturdays per month.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Essential Responsibilities and Duties:
-
Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
-
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
-
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
-
Assist customers via the bank’s online chat system.
-
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
-
Update the system with messages regarding ATM/debit cards and service charges.
-
Perform customer requested research, including printing statement and check copies.
-
Input, maintain and/or delete ATM and debit cards within system.
-
Monitor the invalid address report and attempt to track down customers and obtain updated information.
-
Document and track all call details and follow up work.
-
Cross train on tasks performed by other team members.
-
Perform close of day processes assigned to the department.
-
Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal customers, vendors and bank personnel. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Education & Experience:
-
Previous call center or customer service experience helpful.
-
Previous experience with retail banking (specifically deposit functions) helpful.
-
General math and typing skills are necessary.
-
Previous experience with Jack Henry banking system helpful.
-
Must be comfortable with Windows based computer programs.
-
High level of accuracy and attention to detail required.
-
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
-
Ability to manage and complete multiple tasks quickly and accurately.
-
Ability to follow instructions as given and work independently.
-
Ability to handle confidential customer and bank information.
-
Ability to communicate orally and in writing in a professional manner.
-
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Why choose a career in Retail Banking?
Get an inside look at what it's like to be part of our Retail Banking team. From building relationships to growing your career, see how you can make a difference at West Gate Bank.