Current Job Openings

Hours of Work: Part-Time, Monday through Friday 7:00 a.m. to 12:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m. 

Location: 6003 Old Cheney Road, Lincoln, NE 68516 

Primary Job Purpose:  Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.  

Essential Responsibilities and Duties: 

• Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability. 
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. 
• Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate. 
• Assist customers via the bank’s online chat system. 
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services. 
• Update the system with messages regarding ATM/debit cards and service charges. 
• Perform customer requested research, including printing statement and check copies. 
• Input, maintain and/or delete ATM and debit cards within system. 
• Monitor the invalid address report and attempt to track down customers and obtain updated information. 
• Document and track all call details and follow up work. 
• Cross train on tasks performed by other team members. 
• Perform close of day processes assigned to the department. 
• Perform other duties as assigned which could include on or off phone tasks. 

Job Specifications  

Work Direction:  This position reports to the Solutions Center Manager.           

Accountability:  This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.  

Work Relationship:  Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.  

Supervision:  This position has no supervisory responsibilities. 

Affirmative Action: Equal Opportunity Employer Veterans/Disabled 

Job Qualifications 

Preferred Experience: 

• Previous call center or customer service experience helpful. 
• Previous experience with retail banking (specifically deposit functions) helpful. 
• General math and typing skills are necessary. 
• Previous experience with Jack Henry banking system helpful. 
• Must be comfortable with Windows based computer programs. 
• High level of accuracy and attention to detail required. 
• Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment. 
• Ability to manage and complete multiple tasks quickly and accurately. 
• Ability to follow instructions as given and work independently. 
• Ability to handle confidential customer and bank information. 
• Ability to communicate orally and in writing in a professional manner. 
• High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues. 

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Primary Job Purpose:  As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service. 

As a local and family owned Nebraska community bank, our employees are our greatest asset.  We strive for a family friendly team environment where fun is encouraged! 

• Excellent verbal communication skills. 
• Strong listening skills. 
• Proper grammar and tone of voice. 
• Professional appearance. 

Hours of Work: Part-Time, Monday through Friday 8:00 a.m. to 1:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.

Location: 1020 S 179th Court, Omaha, NE 68118

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day. 

• Provide exceptional customer service, accurately and efficiently processing customer service transactions. 

• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. 

• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank. 

• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate. 

• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations. 

• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws. 

• Bring a positive energy and confidence to West Gate Bank and its customers every day. 

• Present a professional appearance as the face of West Gate Bank. 

• Other duties as may be assigned. 
  

Job Specifications  

Work Direction:  This position reports to the Branch Manager.     

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner. 

Supervision:  This position has no supervisory responsibilities. 

Job Qualifications 

Preferred Experience:

• 1+ year customer service interaction 

• Cash handling experience 

• Experience offering products and services 

• Ability to problem solve and provide solutions to enhance the customer relationship 

• Ability to work well with a team 

• Strong listening and communications skills 

• Highly motivated self-starter who takes initiative with minimal supervision 
  

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m. 

Location: 6003 Old Cheney Road, Lincoln, NE 68516 

Primary Job Purpose: The position is tasked with assisting the lending staff to help the Bank build and maintain a high-quality loan portfolio. The CAI will contribute to the department’s overall responsibility for early identification of deteriorating loan quality by completing the following:  

• Valuing collateral accurately/conservatively 
• Spreading financials on borrowers and businesses; report findings 
• Reviewing portfolios with larger concentrations and proposing rating changes as necessary 

Essential Responsibilities and Duties: 

• Assist in the analysis and presentation of loan requests
• Spread and analyze borrower and guarantor financial information
• Value commercial and residential real estate
• Review internal and external appraisal reports
• Prepare and send appraisal engagement letters
• Complete Uniform Standard of Professional Appraisal Practice (USPAP) forms
• Complete monthly, quarterly, and annual reports to be presented to the Director Loan Committee, Loan Review Committee, Board of Directors, or higher management
• Involvement in various systems used in loan reporting
• Report regulatory and loan policy exceptions
• Assist in performing annual updates on loan policies and procedures
• Monitor and assist in the collection of required financial information and other pertinent data from borrowers and guarantors and report findings during Interim Performance Monitoring meetings for early detection of deteriorating credits
• Monitor, prepare, and present annual borrower reviews
• Conduct property inspections that include residential 1-4 family investment properties, commercial properties, and commercial construction projects
• Spread and monitor draws on commercial construction buildings
• Assist in collecting employee community involvement responses for CRA purposes
• Participate in various side projects as they are assigned.
• Participate in various side projects as they are assigned.
• Compile Quarterly Collateral Determination (QCD) report and submit to the FHLB through the CLO Lincoln within 30 days of quarter end

Job Specifications   

Work Direction: This position reports to the Senior Credit Officer. 

Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner 

Supervision: This position has no supervisory responsibilities.  

Affirmative Action: Equal Opportunity Employer Veterans/Disabled. 

Job Qualifications 

• Basic accounting/math skills required
• Bachelor’s Degree in progress with focus on Business, Finance/Accounting, Math, or other applicable area of study
• Knowledge of banking industry practices relative to bank loan operations with respect to loan products & services (recommended but not required)
• Knowledge of Jack Henry Loan Vantage software for loan origination and Xperience core system (recommended but not required)
• 1-2 years of experience in credit analysis preferred but not required
• Ability to handle confidential information
• Ability to be taught on the job, in group or 1 on 1 settings, as well as learning through classes and online webinars
• Ability to work well with people, both internally and with external customers
• Ability to handle a high volume of tasks, prioritize, and function effectively to meet deadlines in a fast-paced environment
• Strong communication and organizational skills
• Strong focus on teamwork

Hours of Work: Part-Time, Monday through Friday 12:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.

Location: 8400 Eagle Crest Road, Lincoln, NE 68505

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day. 

• Provide exceptional customer service, accurately and efficiently processing customer service transactions. 

• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. 

• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank. 

• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate. 

• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations. 

• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws. 

• Bring a positive energy and confidence to West Gate Bank and its customers every day. 

• Present a professional appearance as the face of West Gate Bank. 

• Other duties as may be assigned. 
  

Job Specifications  

Work Direction:  This position reports to the Branch Manager.     

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner. 

Supervision:  This position has no supervisory responsibilities. 

Job Qualifications 

Preferred Experience:

• 1+ year customer service interaction 

• Cash handling experience 

• Experience offering products and services 

• Ability to problem solve and provide solutions to enhance the customer relationship 

• Ability to work well with a team 

• Strong listening and communications skills 

• Highly motivated self-starter who takes initiative with minimal supervision 
  

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m. 

Location: 6003 Old Cheney Road, Lincoln, NE 68516 

Primary Job Purpose: Oversee the processing of pay-off quotes, release of liabilities, modifications, successor of interest, partial releases and general servicing questions for loans within the Residential Mortgage Servicing portfolio. Ensures operational effectiveness through strong leadership, collaboration, and execution of daily goals. Identifies business needs, develops actionable recommendations, and drives the implementation of process improvements. Fosters a culture of teamwork, member advocacy, and technical expertise.  

Essential Responsibilities and Duties: 

• Foster a strong culture of compliance by ensuring adherence to internal policies, procedures, and regulatory requirements. 
• Provide supervision and guidance to employees in assigned area; manage their workflow, timeliness, work quality and provide excellent customer service. 
• Ensure accurate and timely processing request for ACH, name changes, pay-offs, release of liabilities, modifications/recast, successor of interest, partial releases, and general mortgage servicing functions and questions. 
• Continuously evaluate and improve processes to increase operational efficiency without compromising quality. 
• Develop team members by providing regular feedback to enhance engagement, employee retention and establish goals. Develop cadence for 1:1’s with team members. 
• Develop and/or update processes and procedures. Review annually for compliance and operational additions, deletions or changes. 
• Interface with other departments, vendors, agencies to resolve support related issues. 
• Work on special projects and other duties as assigned by department manager. 
• Complete performance reviews and approve employee time records, vacation and sick pay. 
• Recommend and participate in hiring, promotions, disciplinary action and termination. 
• Other responsibilities as assigned. 

Job Specifications   

Work Direction: This position reports to the SVP of Mortgage Servicing 

Supervision: This position has supervisory responsibilities 

Affirmative Action: Equal Opportunity Employer Veterans/Disabled. 

Job Qualifications 

Education and Experience: 

• Minimum of 2-4 years of experience in mortgage servicing, specifically within customer service area. 
• At least 2-3 years in a leadership or management role overseeing teams or processes in mortgage servicing or loan operations. 
• Demonstrated experience in process improvement, cross-functional coordination, and change management. 
• In-depth knowledge of regulatory requirements, including investor/insurer guidelines (FNMA, FHLMC, GNMA, Private, and FHA, VA, and USDA). 
• Strong track record of achieving operational metrics, ensuring compliance, and leading high-performing teams. 
•  Proven ability to thrive in a collaborative team environment while effectively leading and developing individual team members. 
• Strong decision-making, organizational, and problem-solving skills. 
• Ability to manage multiple tasks and projects concurrently while meeting deadlines. 
• Strong verbal and written communication skills in positive and professional manner. 
• Basic knowledge of human resource policies, procedures, and programs to support effective team management. 

To Apply: 

Please fill out an application online or mail your resume to the address below. 

Phone: 402-434-3456 

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m. 

Location: 6003 Old Cheney Road, Lincoln, NE 68516 

Primary Job Purpose: Review closing documents delivered by correspondent lenders; ensuring that all documents are accurately prepared, executed and compliant with regulations.  Review loan pricing and program elements to confirm accuracy.   

Essential Responsibilities and Duties: 

• Review correspondent credit/closing loan documents for agency requirements and regulatory compliance.  Programs include Conventional, USDA, VA, FHA and ARM loans. 
• Verifying all loan closing data including pricing is correct in the loan operating system. 
• Coordinate with lenders to clear any loan deficiencies. 
• Prepare purchase advice. 
• Assist correspondent lenders with closing questions. 
• Other duties may be assigned. 

Job Specifications   

Work Direction:  This position reports to the Correspondent Purchasing Manager.            

Accountability:  This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers.  The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Regular contact with internal employees, customers and external mortgage partners.  Must be able to communicate in a clear, concise, and pleasant manner. 

Supervision:  This position has no supervisory responsibilities. 

Job Qualifications 

Education & Experience:  

• Residential loan closing experience 
• Demonstrated ability to work well with people, both internally and with customers. 
• Ability to work in a team environment. 
• Ability to manage and complete multiple tasks. 
• High level of accuracy and attention to detail. 
• Ability to handle confidential information. 

To Apply: 

Please fill out an application online or mail your resume to the address below. 

Phone: 402-434-3456 

Hours of Work: Part-Time, Monday through Friday 12:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.

Location: 2662 Cornhusker Highway, Lincoln, NE 68521 

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day. 

• Provide exceptional customer service, accurately and efficiently processing customer service transactions. 

• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. 

• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank. 

• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate. 

• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations. 

• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws. 

• Bring a positive energy and confidence to West Gate Bank and its customers every day. 

• Present a professional appearance as the face of West Gate Bank. 

• Other duties as may be assigned. 
  

Job Specifications  

Work Direction:  This position reports to the Branch Manager.     

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner. 

Supervision:  This position has no supervisory responsibilities. 

Job Qualifications 

Preferred Experience:

• 1+ year customer service interaction 

• Cash handling experience 

• Experience offering products and services 

• Ability to problem solve and provide solutions to enhance the customer relationship 

• Ability to work well with a team 

• Strong listening and communications skills 

• Highly motivated self-starter who takes initiative with minimal supervision 
  

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456