Current Job Openings
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- Full-time positions
- Part-time positions with flexible schedules
- On-the-job training
- Friendly work environment
- Tuition reimbursement for employees working more than 20 hours per week.†
Current Openings
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 2037 S 17th Street, Lincoln, NE 68502
Primary Job Purpose: Assists the Branch Manager with the day-to-day operations of the branch. Performs a variety of duties, specializing in sales and service of the financial needs of branch customers.
Essential Responsibilities and Duties:
- Assist with customers transactions, account research and handle any complaints/concerns.
- Responsible for follow-up calls, Contact Us emails, and Banno Chats, as needed.
- Manage risk and stay informed on fraud trends.
- Responsible for branch reporting. Reporting includes, but is not limited to: CIP audits, daily cash balancing review and follow-up with errors/offages, monthly teller summaries.
- Open new accounts and process any additional requests as needed.
- Assist in payroll processing, PTO and Time-Off Approvals for tellers.
- Assist with disciplinary action/performance write-ups and security violations.
- Oversee completion of Onboarding packet with new hires.
- Assist with interviewing new applicants for hire (as needed).
- Assist with providing feedback or writing annual performance review.
- Facilitate/participate in monthly/quarterly branch meetings.
- Outside business calls with or without Business Solutions. External presentations to businesses when needed.
- Physical branch responsibilities include handling building requests and tenant requests (if applicable).
- Engage in community involvement.
- Other duties may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager
Supervision: This position has supervisory responsibilities
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required depending on workload, volume or project demands, as approved by management.
Job Qualifications
To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.
Education & Experience:
- Sales/promotional experience
- A thorough knowledge of teller and new account operation
- Excellence with all mobile and retail banking technology
- High level of accuracy and attention to detail
- Knowledge of core systems helpful
- Good listening skills
- Strong customer service skills
- Ability to maintain confidentiality
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 8:00 a.m. to 12:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 2037 S 17th Street, Lincoln, NE 68502
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Execute mortgage servicing collections and loss mitigation functions, critical to helping homeowner’s stay in their homes. Ensure strong focus on accuracy, full accountability for each step of the process, consistently meeting deadlines while maintaining strict compliance with all federal, state, and agency regulations, as well as banking and government guidelines.
Essential Responsibilities and Duties:
- Provide outstanding customer service to borrowers and internal bank employees.
- Make outbound collection calls and follow-up calls as needed.
- Prepare daily, weekly and monthly reports as necessary for management review.
- Complete monthly default status to Investors and Insurers.
- Process past due payments.
- Maintain secure records of confidential information in an organized fashion.
- Review and decision borrower response packets when submitted for workout.
- Process workouts, for example, loan modifications, forbearances, repayment plans, as well as short sales and mortgage releases.
- Complete special projects as requested by management.
- Responsible for maintaining banking and departmental policies and procedures.
- Regular work schedule with a level of flexibility based on demand.
- Other responsibilities as assigned.
Job Specifications
Work Direction: This position reports to the Mortgage Home Solutions Manager
Supervision: This position has no supervisory responsibilities.
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required depending on workload, volume or project demands, as approved by management.
* Applicants must be able to fulfill entire shift on each day for consideration. This is not a temporary position.
Job Qualifications
Education & Experience:
- Prior banking and/or mortgage experience beneficial
- Experience with Microsoft Office Products
- Ability to work in a team environment
- Strong customer service skills
- Strong active listening skills
- Ability to handle tasks while dealing with frequent interruptions
- Ability to manage and complete multiple tasks
- Ability to adapt to daily, varied workflow and responsibilities
- Ability to handle confidential information
- High level of accuracy and attention to detail
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Execute mortgage servicing operational loan functions with a strong commitment to numerical accuracy, attention to detail, and on-time delivery. Ensure full accountability for each step of the process, consistently meeting deadlines while maintaining strict compliance with all federal, state, and agency regulations, as well as banking and government guidelines.
Essential Responsibilities and Duties:
- Accurately prepare and review all loan closing documents prior to closing
- Provide excellent customer service to internal bank employees, investors, and government agencies.
- Timely and accurately process mortgage payments and payoffs.
- Process corporate advance payments and disbursements.
- Process payment reversals and/or corrections.
- Work suspense/unapplied funds as needed.
- Review ITM/branch/electronic payments/payoffs for accuracy.
- Review and process outstanding checks issued to borrowers.
- Perform various tasks related to MERS reconciliation and report/notification monitoring.
- Responsible for accurate and timely preparation and processing of various Investor remittances/reporting based on Investor guidelines/service agreements.
- Prepare various Internal and Investor reconciliations while resolving and reconciling items in a timely manner.
- Research and resolves problems as they arise and ensures accurate resolutions are completed in a timely manner.
- Respond to Investor inquiries accurately and timely.
- Input monetary journal entries as required.
- Serve as a main point of contract for all investor reporting and remittances inquiries.
- Prepare various reports for internal and external reporting as required.
- Perform various tasks related to MERS reconciliation and report/notification monitoring.
- Perform loan transfers as loans are sold/transferred/repurchased and verify accuracy of reporting.
- Responsible for maintaining banking and departmental policies and procedures.
- Other responsibilities as assigned.
Job Specifications
Work Direction: This position reports to the Mortgage Servicing Operations Manager
Supervision: This position has no supervisory responsibilities.
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required depending on workload, volume or project demands, as approved by management.
* Applicants must be able to fulfill entire shift on each day for consideration. This is not a temporary position.
Job Qualifications
Education & Experience:
- Prior banking and/or mortgage experience beneficial
- Experience with Microsoft Office Products
- Ability to work in team environment
- Solid accounting/math skills required
- High level of accuracy and attention to detail
- Ability to manage and complete multiple tasks
- Ability to initiate research to determine exceptions or reconciliation issues
- Ability to adapt to daily, varied workflow and responsibilities
- Ability to handle confidential information
- Strong customer service skills
- Good listening skills
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: The Commercial/Construction Loan Processor is responsible for providing exceptional customer service. This is accomplished by ensuring all documentation, compliance requirements, and disbursements are handled accurately and efficiently. This role requires effective communication with the borrower, builders, and/or loan officer, from loan setup through draw fundings, and all loan activities during the building process. This is a critical role that requires strong organizational skills, the ability to prioritize and multitask in a fast-paced environment and a commitment to delivering a smooth, timely, and accurate loan process for our customers.
Essential Responsibilities and Duties:
- Generate timely and accurate loan documents for builder-financed residential construction loans, lot loans, small business and 1-4 family in-house rental property mortgages.
- Order and review appraisals, credit reports, flood zone determination and other third-party verifications as needed.
- Prepare loan documents in accordance with approved terms, West Gate Bank’s loan policy, and regulatory requirements.
- Book loans into Jack Henry core banking system and handle loan funding and disbursements.
- Coordinate with internal departments and external parties (title companies, insurance providers, etc.) to support a timely and accurate closing experience for customers.
- Process construction draw requests and ensures funds are disbursed in compliance with internal procedures.
- Assist with post-closing servicing tasks, including loan payments, ticklers and exception items.
- Resolve daily issues such as deposit account overdrafts, payment processing, advances, past due notes, and other customer service needs.
- Other duties as assigned.
Job Specifications
Work Direction: This position reports to the Loan Operations Manager.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Associate or bachelor’s degree in business, finance, or a related field preferred.
- 2+ years of experience in loan processing.
- Familiarity with construction lending practices, documentation, and disbursement procedures is highly desirable.
- Working knowledge of banking regulations, loan documentation, and collateral requirements related to residential construction lending.
- Understanding of TRID (TILA-RESPA Integrated Disclosure) is preferred but not required. Willingness to learn is highly valued.
- Ability to read and interpret credit reports, title work, appraisals, insurance documents, lien searches and construction budgets.
- Strong attention to detail and accuracy in data entry, documentation preparation, and loan system input.
- Excellent organizational skills and ability to manage multiple loans and deadlines simultaneously.
- Effective communication skills to interact professionally with borrowers, builders, title companies and internal departments.
- Proficiency in Microsoft Office (especially Excel and Word); experience with loan origination or core banking systems preferred.
- Ability to identify discrepancies and follow up to resolve issues independently within established guidelines.
- Must be able to maintain confidentiality and comply with bank policies, procedures, and regulatory requirements.
- Ability to work independently and as part of a team in a deadline-driven environment.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: The Business Banking Operations Assistant provides essential support for treasury management and business banking clients by administering services, processing requests, and delivering high-quality client service. This role ensures smooth implementation and maintenance of products, supports the Business Banking Solutions sales team, and works closely with internal departments such as Operations, IT, and Compliance. The specialist also serves as a technical resource, helping to troubleshoot and guide both clients and colleagues through system and service-related processes.
Essential Responsibilities and Duties:
- Serve as a primary point of contact for business clients and Business Banking Solutions sales team – assessing client needs, resolving service-related issues, and recommending appropriate solutions.
- Deliver responsive and professional service via phone and email to ensure a high-quality client experience.
- Process maintenance requests and updates for existing clients, ensuring timely follow-up and precise execution.
- Provide expert-level technical support to clients and act as a resource for the team regarding system functionality, service platforms and troubleshooting.
- Administer, reconcile, and provide client support for business and treasury services including ACH Origination, Positive Pay, Online Wires, Remote Deposit Capture, Sweep Services and Online Banking access.
- Facilitate the onboarding and implementation of new treasury management products, ensuring accurate client setup, documentation, and in-depth training.
- Maintain detailed and accurate documentation to support audit readiness and future reference.
- Independently manage the exchange of information, addressing client concerns and technical questions with confidence.
- Identify cross-sell opportunities to refer clients to Business Banking Solutions sales team as appropriate.
- Continuously evaluate procedures for efficiency, contribute to process improvements, and document changes accordingly.
- Support training efforts for new hires and new systems or procedures.
- Perform additional duties within the scope of the position as needed.
- Continuously evaluate and strengthen institutional measures to minimize fraud-related losses, safeguarding both the bank and its customers.
Job Specifications
Work Direction: This position reports to the Business Solutions Operations Supervisor
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Minimum of three years’ banking experience, preferably with a focus in treasury management, online banking systems or cash management services.
- Associate or bachelor’s degree in business, finance or related field preferred.
- Proven ability to prioritize tasks, manage deadlines, and solve problems effectively in a fast-paced environment.
- Strong customer service orientation with the ability to maintain a professional and courteous demeanor in all interactions.
- Ability to work independently with minimal supervision while demonstrating sound judgment.
- High level of organizational skills, accuracy, and attention to detail
- Effective verbal and written communication skills, including the ability to explain technical systems and processes clearly.
- Proficiency with banking systems and technology platforms; comfort with learning and supporting technical applications.
- Strong interpersonal skills with the ability to collaborate effectively with clients, colleagues, and cross-functional teams.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: To assist the Mortgage Loan Officer in the processing and closing of all secondary market mortgage loans, ensuring timely, accurate, and compliant loan documentation and workflow management throughout the lending process.
Essential Responsibilities and Duties:
- Accurately prepare and review all loan closing documents prior to closing
- Prepare loan closing packages in accordance with Secondary Market loan approvals
- Maintain accurate closing schedules and meet closing deadlines
- Prepare Closing Disclosures for balancing with Title Companies
- Enter loan information into the servicing platform and help fund loans
- Regular work schedule. Monday through Friday, 8:00 am to 5:00 pm
- Job responsibilities can change and expand as needed by the bank
Routine Tasks:
- Resolve any concerns, problems or documentation issues prior to closing
- Ensure the accuracy and completeness of all required documentation
- Print Checks or complete wire transfers as needed on each loan file
- Responsible for communicating with the loan officer and processor file requirements to produce a compliant closing package
- Assist other Mortgage departments when needed
Job Specifications
Work Direction: This position reports to the Retail Mortgage Loan Closing Supervisor
Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal employees, customers and external mortgage partners. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Education & Experience:
- 2+ years Secondary Mortgage experience preferred, including USDA, NIFA, FHA and VA funding.
- High level of accuracy, attention to detail, and the ability to work independently at a fast pace to meet deadlines.
- Experience with Navigator and Encompass computer programs, a plus.
- Basic accounting/math skills required
- Proven ability to effectively prioritize and manage multiple responsibilities in a high-volume, fast-paced, and deadline-driven environment.
- Demonstrated ability to work well with people, both internally and with customers.
- Ability to work in a team environment.
- Ability to manage and complete multiple tasks.
- High level of accuracy and attention to detail required.
- Experience with Window-based computer programs.
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 8:00 a.m. to 12:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 12:15 p.m. to 5:15 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 1204 West O Street Lincoln, NE 68528
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 9:00 a.m. to 6:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Primary Responsibilities and Duties:
- Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
- Assist customers via the bank’s online chat system.
- Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
- Update the system with messages regarding ATM/debit cards and service charges.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain and/or delete ATM and debit cards within system.
- Monitor the invalid address report and attempt to track down customers and obtain updated information.
- Document and track all call details and follow up work.
- Cross train on tasks performed by other team members.
- Perform close of day processes assigned to the department.
- Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications & Skills
- Previous call center or customer service experience helpful.
- Previous experience with retail banking (specifically deposit functions) helpful.
- General math and typing skills are necessary.
- Previous experience with Jack Henry banking system helpful.
- Must be comfortable with Windows based computer programs.
- High level of accuracy and attention to detail required.
- Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
- Ability to manage and complete multiple tasks quickly and accurately.
- Ability to follow instructions as given and work independently.
- Ability to handle confidential customer and bank information.
- Ability to communicate orally and in writing in a professional manner.
- High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 2:00 p.m. to 7:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Primary Responsibilities and Duties:
- Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
- Assist customers via the bank’s online chat system.
- Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
- Update the system with messages regarding ATM/debit cards and service charges.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain and/or delete ATM and debit cards within system.
- Monitor the invalid address report and attempt to track down customers and obtain updated information.
- Document and track all call details and follow up work.
- Cross train on tasks performed by other team members.
- Perform close of day processes assigned to the department.
- Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications & Skills
- Previous call center or customer service experience helpful.
- Previous experience with retail banking (specifically deposit functions) helpful.
- General math and typing skills are necessary.
- Previous experience with Jack Henry banking system helpful.
- Must be comfortable with Windows based computer programs.
- High level of accuracy and attention to detail required.
- Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
- Ability to manage and complete multiple tasks quickly and accurately.
- Ability to follow instructions as given and work independently.
- Ability to handle confidential customer and bank information.
- Ability to communicate orally and in writing in a professional manner.
- High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: The Chief Financial Officer (CFO) is a key member of the Executive Committee and a strategic leader in shaping the Bank's financial direction and growth. The CFO oversees all financial operations, including budgeting, forecasting, asset-liability management, and financial reporting. In coordination with the Controller, the CFO ensures accuracy and integrity of the Bank's financial statements and the timely preparation of regulatory reports. This role also provides high-level insights supporting executive level decision-making and strategic planning.
Essential Responsibilities and Duties:
- Oversee the Bank’s Finance team to ensure finance operations and accounting systems support accurate reporting, sound financial controls, and efficient operations.
- Manage the Bank’s liquidity position and oversee the daily cash settlement process to ensure adequate funding is available to meet the Bank’s operating needs.
- Oversee asset-liability management (ALM) and quarterly interest rate risk reporting. Lead the Bank’s Asset Liability Committee (ALCO) meetings and work with ALM consultants to implement ALM/derivative strategies.
- Work with the Chief Compliance Officer to oversee internal/external audits and exams. Prepare Audit Committee packets and provide the Committee with updates on all audit and exam related activities at least quarterly.
- Oversee the preparation of the Bank’s audited financial statements and ensure the financial statements are prepared in accordance with generally accepted accounting principles (GAAP) and FDICIA requirements.
- Review regulatory reports for accuracy and completeness and ensure all regulatory reports (Call Report, FR-Y reports, Summary of Deposits, etc.) are filed timely for the Bank and Holding Company.
- Provide tax accountants with the necessary financial information to calculate the Bank’s quarterly tax estimate payments and review estimate payment calculations and tax returns for accuracy and completeness. Coordinate annual tax planning meetings.
- Oversee the Bank’s annual budget process and meet regularly with department heads to review performance, provide financial guidance, and ensure alignment with strategic goals.
- Provide oversight of the Bank’s investment portfolio and bond accounting to ensure alignment with the Bank’s investment policy, risk tolerances, liquidity needs, and regulatory requirements.
- Analyze financial reports and business performance, comparing projections and forecasts against actual results. Recommend improvements to enhance budgeting and financial planning processes.
- Lead the Bank’s profitability reporting initiatives using Axiom financial reporting software to provide organizational, product and customer profitability reporting to Executive Management to maximize financial performance and data driven decision-making.
- Oversee derivative accounting and ensure reporting is accurate, timely and in compliance with GAAP. Provide reporting to ALCO and the Board to monitor derivative performance and effectiveness.
- Collaborate with Executive Committee team members and senior management to prioritize strategic planning initiatives and resource allocation.
- Oversee holding company accounting and process preferred stock dividend payments.
- Actively participate in Bank Committee meetings including IT Steering Committee, Compliance Committee and Risk Committee.
Job Specifications
Work Direction: This position reports to the President/ Chief Executive Officer.
Supervision: This position has supervisory responsibilities
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 a.m. to 5:00 p.m.
Job Qualifications
To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.
Education & Experience:
- Bachelor’s degree in Accounting, Finance, Economics, or related field.
- Certified Public Accountant (CPA) designation preferred.
- 10+ years of progressive experience in accounting or finance, including 5+ years in a leadership role, preferably within the banking or financial services industry.
- Prior experience in a community bank or similar financial institution, with a strong understanding of regulatory reporting and asset/liability management (ALM)
- Familiarity with bank regulatory frameworks, including FDIC, OCC, FRM and FFIEC reporting requirements.
- Deep knowledge of generally accepted accounting principles (GAAP) and financial management best practices.
- Understanding of bank operations, including lending, deposits, investments, and treasury functions.
- Expertise in bank financial regulatory reporting, including Call Reports, FR-Y reports, capital requirements, and liquidity ratios.
- Strong grasp of budgeting, forecasting, and strategic planning in a financial institution context.
- Knowledge of banking software, general ledger systems and reporting tools.
- Proven leadership and team management skills, with the ability to mentor and develop finance staff.
- Strong analytical and critical thinking skills, capable of interpreting complex financial data to support decision-making.
- Excellent communication and interpersonal skills, with the ability to collaborate across departments and present financial information to executives, board members and regulators.
- High degree of integrity, discretion, and professionalism, especially in handling sensitive financial data and confidential customer information.
- Ability to think strategically while managing day-to-day operations – balancing big-picture vision with attention to detail.
- Strong project management abilities, especially when implementing systems, controls, or process improvements.
To Apply:
Please submit your resume and cover letter via email to employeeapp@westgate.bank. You may also mail your application materials to:
West Gate Bank
Attn: Tana Wagener
P.O. Box 82603
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Review closing documents delivered by correspondent lenders; ensuring that all documents are accurately prepared, executed and compliant with regulations. Review loan pricing and program elements to confirm accuracy.
Essential Responsibilities and Duties:
- Review correspondent credit/closing loan documents for agency requirements and regulatory compliance. Programs include Conventional, USDA, VA, FHA and ARM loans.
- Verifying all loan closing data including pricing is correct in the loan operating system.
- Coordinate with lenders to clear any loan deficiencies.
- Prepare purchase advice.
- Assist correspondent lenders with closing questions.
- Other duties may be assigned.
Job Specifications
Work Direction: This position reports to the Correspondent Purchasing Manager.
Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal employees, customers and external mortgage partners. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Residential loan closing experience
- Demonstrated ability to work well with people, both internally and with customers.
- Ability to work in a team environment.
- Ability to manage and complete multiple tasks.
- High level of accuracy and attention to detail.
- Ability to handle confidential information.
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
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