Current Job Openings
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- Full-time positions
- Part-time positions with flexible schedules
- On-the-job training
- Friendly work environment
- Tuition reimbursement for employees working more than 20 hours per week.†
Current Openings
Hours of Work: Part-Time, Monday through Friday 1:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 2037 S 17th Street, Lincoln, NE 68502
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
-
Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
-
Provide exceptional customer service, accurately and efficiently processing customer service transactions.
-
Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
-
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
-
Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
-
Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
-
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
-
Bring a positive energy and confidence to West Gate Bank and its customers every day.
-
Present a professional appearance as the face of West Gate Bank.
-
Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
-
1+ year customer service interaction
-
Cash handling experience
-
Experience offering products and services
-
Ability to problem solve and provide solutions to enhance the customer relationship
-
Ability to work well with a team
-
Strong listening and communications skills
-
Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full-Time, Monday through Friday 10:00 a.m. to 7:00 p.m.; Saturdays, as needed, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: As a Solutions Center Lead Representative, this position is responsible for timely and accurate responses to customer and branch inquiries via telephone, email, and online chat. They are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
This position can assist with escalated phone calls as needed, help Solutions Center Representatives make decisions on refunds and other account requests, approve shift changes, and other duties that may be assigned by management.
The Solutions Center Lead Representative is responsible for new hire call shadowing during the training period, monthly shadows of Representatives, and assisting the management team with information needed to complete yearly reviews.
Primary Responsibilities and Duties:
- Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
- Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
- Update the system with proper messages regarding fraud, debit card status, returned mail, and others that need to be top of mind to bank staff.
- Perform customer requested research, including printing statement and check copies.
- Complete daily, weekly and monthly reporting as assigned.
- Document and track all call details and follow up work.
- Cross train on tasks performed by other Leads and management & assist with tasks when needed.
- Assist with training new hires or refresher training for existing employees.
- Review duplicate item reports and balance daily teller totals.
- Review and approve Mobile Deposits.
- Cover open shifts within the department.
- Assist Representatives with guidance, problem solving and de-escalation.
- Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Assistant Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers and staff. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily and continuous contact with internal and external customers and vendors. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications & Skills
- Previous supervisory or management experience helpful.
- Previous call center or customer service experience helpful.
- Previous experience with retail banking (specifically deposit functions) helpful.
- General math and typing skills are necessary.
- Previous experience with Jack Henry banking system helpful.
- Must be comfortable with Windows based computer programs.
- High level of accuracy and attention to detail required.
- Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
- Ability to manage and complete multiple tasks quickly and accurately.
- Ability to communicate orally and in writing in a professional manner.
- High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
West Gate Bank
Attn: HolliAnn Carney
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 2:00 p.m. to 7:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Primary Responsibilities and Duties:
- Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
- Assist customers via the bank’s online chat system.
- Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
- Update the system with messages regarding ATM/debit cards and service charges.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain and/or delete ATM and debit cards within system.
- Monitor the invalid address report and attempt to track down customers and obtain updated information.
- Document and track all call details and follow up work.
- Cross train on tasks performed by other team members.
- Perform close of day processes assigned to the department.
- Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications & Skills
- Previous call center or customer service experience helpful.
- Previous experience with retail banking (specifically deposit functions) helpful.
- General math and typing skills are necessary.
- Previous experience with Jack Henry banking system helpful.
- Must be comfortable with Windows based computer programs.
- High level of accuracy and attention to detail required.
- Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
- Ability to manage and complete multiple tasks quickly and accurately.
- Ability to follow instructions as given and work independently.
- Ability to handle confidential customer and bank information.
- Ability to communicate orally and in writing in a professional manner.
- High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 6:45 a.m. to 12:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Primary Responsibilities and Duties:
- Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
- Assist customers via the bank’s online chat system.
- Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
- Update the system with messages regarding ATM/debit cards and service charges.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain and/or delete ATM and debit cards within system.
- Monitor the invalid address report and attempt to track down customers and obtain updated information.
- Document and track all call details and follow up work.
- Cross train on tasks performed by other team members.
- Perform close of day processes assigned to the department.
- Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications & Skills
- Previous call center or customer service experience helpful.
- Previous experience with retail banking (specifically deposit functions) helpful.
- General math and typing skills are necessary.
- Previous experience with Jack Henry banking system helpful.
- Must be comfortable with Windows based computer programs.
- High level of accuracy and attention to detail required.
- Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
- Ability to manage and complete multiple tasks quickly and accurately.
- Ability to follow instructions as given and work independently.
- Ability to handle confidential customer and bank information.
- Ability to communicate orally and in writing in a professional manner.
- High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 3:00 p.m. to 6:15 p.m.; Up to three (3) Saturdays per month, 7:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service.
Primary Responsibilities and Duties:
- Process all Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately while providing exceptional customer service.
- Communicate effectively and positively.
- Help educate customers on how to use the ITM and provide technical support as needed.
- Responsible for balancing each day’s ITM transactions, as well as each branch’s front counter transactions.
- Make sound decisions affecting the status of customer accounts based on the information available and following established procedures.
- Maintain a strong working knowledge of all bank products and ensure full compliance with and implementation of all bank policy, procedures and regulations.
- Routinely answer department emails and performs a variety of customer service tasks including but not limited to ordering of checks and debit cards, stop payments, holds, account information updates and online and mobile banking resets.
- Promote bank products and services by identifying and communicating opportunities to customers.
- Maintain confidentiality of customer account information.
- Perform any other related duties as required or assigned by management.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications & Skills
- Basic understanding of banking.
- High degree of accuracy and attention to detail.
- Ability to navigate multiple systems at one time minimal assistance.
- Good problem-solving skills with the ability to trouble shoot technology issues.
- Ability to maintain composure and professionalism when addressing a stressful situation.
- Work independently and in a team-based environment.
- Ability to work flexible hours, including Saturday and non-traditional holidays such as Presidents Day, Columbus Day, etc.
Due to the position interacting with customer via video, this position also requires:
- Excellent verbal communication skills.
- Strong listening skills.
- Proper grammar and tone of voice.
- Professional appearance.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: The Chief Financial Officer (CFO) is a key member of the Executive Committee and a strategic leader in shaping the Bank's financial direction and growth. The CFO oversees all financial operations, including budgeting, forecasting, asset-liability management, and financial reporting. In coordination with the Controller, the CFO ensures accuracy and integrity of the Bank's financial statements and the timely preparation of regulatory reports. This role also provides high-level insights supporting executive level decision-making and strategic planning.
Essential Responsibilities and Duties:
- Oversee the Bank’s Finance team to ensure finance operations and accounting systems support accurate reporting, sound financial controls, and efficient operations.
- Manage the Bank’s liquidity position and oversee the daily cash settlement process to ensure adequate funding is available to meet the Bank’s operating needs.
- Oversee asset-liability management (ALM) and quarterly interest rate risk reporting. Lead the Bank’s Asset Liability Committee (ALCO) meetings and work with ALM consultants to implement ALM/derivative strategies.
- Work with the Chief Compliance Officer to oversee internal/external audits and exams. Prepare Audit Committee packets and provide the Committee with updates on all audit and exam related activities at least quarterly.
- Oversee the preparation of the Bank’s audited financial statements and ensure the financial statements are prepared in accordance with generally accepted accounting principles (GAAP) and FDICIA requirements.
- Review regulatory reports for accuracy and completeness and ensure all regulatory reports (Call Report, FR-Y reports, Summary of Deposits, etc.) are filed timely for the Bank and Holding Company.
- Provide tax accountants with the necessary financial information to calculate the Bank’s quarterly tax estimate payments and review estimate payment calculations and tax returns for accuracy and completeness. Coordinate annual tax planning meetings.
- Oversee the Bank’s annual budget process and meet regularly with department heads to review performance, provide financial guidance, and ensure alignment with strategic goals.
- Provide oversight of the Bank’s investment portfolio and bond accounting to ensure alignment with the Bank’s investment policy, risk tolerances, liquidity needs, and regulatory requirements.
- Analyze financial reports and business performance, comparing projections and forecasts against actual results. Recommend improvements to enhance budgeting and financial planning processes.
- Lead the Bank’s profitability reporting initiatives using Axiom financial reporting software to provide organizational, product and customer profitability reporting to Executive Management to maximize financial performance and data driven decision-making.
- Oversee derivative accounting and ensure reporting is accurate, timely and in compliance with GAAP. Provide reporting to ALCO and the Board to monitor derivative performance and effectiveness.
- Collaborate with Executive Committee team members and senior management to prioritize strategic planning initiatives and resource allocation.
- Oversee holding company accounting and process preferred stock dividend payments.
- Actively participate in Bank Committee meetings including IT Steering Committee, Compliance Committee and Risk Committee.
Job Specifications
Work Direction: This position reports to the President/ Chief Executive Officer.
Supervision: This position has no supervisory responsibilities.
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 a.m. to 5:00 p.m.
Job Qualifications
To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.
Education & Experience:
- Bachelor’s degree in Accounting, Finance, Economics, or related field.
- Certified Public Accountant (CPA) designation preferred.
- 10+ years of progressive experience in accounting or finance, including 5+ years in a leadership role, preferably within the banking or financial services industry.
- Prior experience in a community bank or similar financial institution, with a strong understanding of regulatory reporting and asset/liability management (ALM)
- Familiarity with bank regulatory frameworks, including FDIC, OCC, FRM and FFIEC reporting requirements.
- Deep knowledge of generally accepted accounting principles (GAAP) and financial management best practices.
- Understanding of bank operations, including lending, deposits, investments, and treasury functions.
- Expertise in bank financial regulatory reporting, including Call Reports, FR-Y reports, capital requirements, and liquidity ratios.
- Strong grasp of budgeting, forecasting, and strategic planning in a financial institution context.
- Knowledge of banking software, general ledger systems and reporting tools.
- Proven leadership and team management skills, with the ability to mentor and develop finance staff.
- Strong analytical and critical thinking skills, capable of interpreting complex financial data to support decision-making.
- Excellent communication and interpersonal skills, with the ability to collaborate across departments and present financial information to executives, board members and regulators.
- High degree of integrity, discretion, and professionalism, especially in handling sensitive financial data and confidential customer information.
- Ability to think strategically while managing day-to-day operations – balancing big-picture vision with attention to detail.
- Strong project management abilities, especially when implementing systems, controls, or process improvements.
To Apply:
Please submit your resume and cover letter via email to employeeapp@westgate.bank. You may also mail your application materials to:
West Gate Bank
Attn: Tana Wagener
P.O. Box 82603
Hours of Work: Part-Time, Monday through Friday 1:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 4955 O Street, Lincoln, NE 68510
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Essential Responsibilities and Duties:
-
Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
-
Provide exceptional customer service, accurately and efficiently processing customer service transactions.
-
Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
-
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
-
Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
-
Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
-
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
-
Bring a positive energy and confidence to West Gate Bank and its customers every day.
-
Present a professional appearance as the face of West Gate Bank.
-
Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
-
1+ year customer service interaction
-
Cash handling experience
-
Experience offering products and services
-
Ability to problem solve and provide solutions to enhance the customer relationship
-
Ability to work well with a team
-
Strong listening and communications skills
-
Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Perform mortgage customer service loan functions ensuring attention to detail, accuracy, and timely completion, meeting all deadlines. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.
Essential Responsibilities and Duties:
- Answer phones and assist borrowers and/or their agents as requested using superior customer service manners and skills
- Quote payoffs and communicating with borrowers and authorized third parties
- Fulfill borrower(s) requests for ACH set-ups, address changes, verification of mortgage, and general loan information
- Process loan modifications, work on special projects and perform all other duties as assigned by direct supervisor, department manager or any coworker or bank employee
- Process daily reports as needed
- Process return mail per department guidelines
- Audit borrower information via CIP process
- Monitor the department email in-boxes
- Open and distribute daily mail to correct departments
- Scanning and uploading of documentation
- Responsible for maintaining banking and departmental policies and procedures
- Regular work schedule with a level of flexibility based on demand
Job Specifications
Work Direction: This position reports to the Mortgage Customer Service Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: The position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled.
Job Qualifications
- Strong customer service skills
- Prior banking and/or mortgage experience beneficial
- Bilingual in English and Spanish preferred
- Ability to work in a team environment
- Good listening skills
- Ability to manage and complete multiple tasks
- Ability to adapt to daily, varied workflow and responsibilities
- Ability to handle confidential information
- Some experience with Microsoft Office Product
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Review closing documents delivered by correspondent lenders; ensuring that all documents are accurately prepared, executed and compliant with regulations. Review loan pricing and program elements to confirm accuracy.
Essential Responsibilities and Duties:
- Review correspondent credit/closing loan documents for agency requirements and regulatory compliance. Programs include Conventional, USDA, VA, FHA and ARM loans.
- Verifying all loan closing data including pricing is correct in the loan operating system.
- Coordinate with lenders to clear any loan deficiencies.
- Prepare purchase advice.
- Assist correspondent lenders with closing questions.
- Other duties may be assigned.
Job Specifications
Work Direction: This position reports to the Correspondent Purchasing Manager.
Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal employees, customers and external mortgage partners. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Education & Experience:
- Residential loan closing experience
- Demonstrated ability to work well with people, both internally and with customers.
- Ability to work in a team environment.
- Ability to manage and complete multiple tasks.
- High level of accuracy and attention to detail.
- Ability to handle confidential information.
To Apply:
Please fill out an application online or mail your resume to the address below.
Phone: 402-434-3456
Why choose a career in Retail Banking?
Get an inside look at what it's like to be part of our Retail Banking team. From building relationships to growing your career, see how you can make a difference at West Gate Bank.