Current Job Openings

Without great employees, West Gate Bank® would be just another bank.

Join the team

If you are interested in pursuing a rewarding career where your skills and passions can benefit team members and customers, consider joining us at West Gate Bank. Whether you are looking for a new challenge or are ready to advance your talents in a different way, we encourage you to apply for a position that fits your goals.

We offer:

Full-time positions
Part-time positions with flexible schedules
On-the-job training
Friendly work environment
Tuition reimbursement for employees working more than 20 hours per week.†

West Gate Bank is an Equal Opportunity/Protected Veteran/Disabled employer.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Current Openings

Teller - South Street (9/10/26)

Hours of Work: Part-Time: Mondays, Wednesdays, and Fridays from 1:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:00 p.m.

Location: 2037 S 17th Street, Lincoln, NE 68502

Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.

As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!

Essential Responsibilities and Duties:

Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
Provide exceptional customer service, accurately and efficiently processing customer service transactions.
Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
Bring a positive energy and confidence to West Gate Bank and its customers every day.
Present a professional appearance as the face of West Gate Bank.
Other duties as may be assigned.

Job Specifications

Work Direction: This position reports to the Branch Manager.

Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.

Supervision: This position has no supervisory responsibilities.

Job Qualifications

Preferred Experience:

1+ year customer service interaction
Cash handling experience
Experience offering products and services
Ability to problem solve and provide solutions to enhance the customer relationship
Ability to work well with a team
Strong listening and communications skills
Highly motivated self-starter who takes initiative with minimal supervision

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Video Teller (9/9/26)

Hours of Work: Part-Time, Monday through Friday 2:00 p.m. to 6:15 p.m.; Up to three (3) Saturdays per month, 7:00 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose: As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service.

Primary Responsibilities and Duties:

Process all Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately while providing exceptional customer service.
Communicate effectively and positively.
Help educate customers on how to use the ITM and provide technical support as needed.
Responsible for balancing each day’s ITM transactions, as well as each branch’s front counter transactions.
Make sound decisions affecting the status of customer accounts based on the information available and following established procedures.
Maintain a strong working knowledge of all bank products and ensure full compliance with and implementation of all bank policy, procedures and regulations.
Routinely answer department emails and performs a variety of customer service tasks including but not limited to ordering of checks and debit cards, stop payments, holds, account information updates and online and mobile banking resets.
Promote bank products and services by identifying and communicating opportunities to customers.
Maintain confidentiality of customer account information.
Perform any other related duties as required or assigned by management.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

JOB QUALIFICATIONS & SKILLS

Basic understanding of banking.
High degree of accuracy and attention to detail.
Ability to navigate multiple systems at one time minimal assistance.
Good problem-solving skills with the ability to trouble shoot technology issues.
Ability to maintain composure and professionalism when addressing a stressful situation.
Work independently and in a team-based environment.
Ability to work flexible hours, including Saturday and non-traditional holidays such as Presidents Day, Columbus Day, etc.

Due to the position interacting with customer via video, this position also requires:

Excellent verbal communication skills.
Strong listening skills.
Proper grammar and tone of voice.
Professional appearance.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Solutions Center Call Representative (8/28/26)

Hours of Work: Part-Time, Monday through Friday 6:45 a.m. to 12:00 p.m.; Up to three (3) Saturdays per month, 7:30 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.

Primary Responsibilities and Duties:

Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
Assist customers via the bank’s online chat system.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
Update the system with messages regarding ATM/debit cards and service charges.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Monitor the invalid address report and attempt to track down customers and obtain updated information.
Document and track all call details and follow up work.
Cross train on tasks performed by other team members.
Perform close of day processes assigned to the department.
Perform other duties as assigned which could include on or off phone tasks.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

Job Qualifications & Skills

Previous call center or customer service experience helpful.
Previous experience with retail banking (specifically deposit functions) helpful.
General math and typing skills are necessary.
Previous experience with Jack Henry banking system helpful.
Must be comfortable with Windows based computer programs.
High level of accuracy and attention to detail required.
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
Ability to manage and complete multiple tasks quickly and accurately.
Ability to follow instructions as given and work independently.
Ability to handle confidential customer and bank information.
Ability to communicate orally and in writing in a professional manner.
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Solutions Center Call Representative (8/28/26)

Hours of Work: Part-Time, Monday through Friday 8:00 a.m. to 1:00 p.m.; Up to three (3) Saturdays per month, 7:30 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Responsibilities and Duties:

Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
Assist customers via the bank’s online chat system.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
Update the system with messages regarding ATM/debit cards and service charges.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Monitor the invalid address report and attempt to track down customers and obtain updated information.
Document and track all call details and follow up work.
Cross train on tasks performed by other team members.
Perform close of day processes assigned to the department.
Perform other duties as assigned which could include on or off phone tasks.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

Job Qualifications & Skills

Previous call center or customer service experience helpful.
Previous experience with retail banking (specifically deposit functions) helpful.
General math and typing skills are necessary.
Previous experience with Jack Henry banking system helpful.
Must be comfortable with Windows based computer programs.
High level of accuracy and attention to detail required.
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
Ability to manage and complete multiple tasks quickly and accurately.
Ability to follow instructions as given and work independently.
Ability to handle confidential customer and bank information.
Ability to communicate orally and in writing in a professional manner.
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Solutions Center Call Representative (8/27/26)

Hours of Work: Part-Time, Monday through Friday 10:15 a.m. to 7:15 p.m.; Up to three (3) Saturdays per month, 7:30 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Responsibilities and Duties:

Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
Assist customers via the bank’s online chat system.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
Update the system with messages regarding ATM/debit cards and service charges.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Monitor the invalid address report and attempt to track down customers and obtain updated information.
Document and track all call details and follow up work.
Cross train on tasks performed by other team members.
Perform close of day processes assigned to the department.
Perform other duties as assigned which could include on or off phone tasks.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

Job Qualifications & Skills

Previous call center or customer service experience helpful.
Previous experience with retail banking (specifically deposit functions) helpful.
General math and typing skills are necessary.
Previous experience with Jack Henry banking system helpful.
Must be comfortable with Windows based computer programs.
High level of accuracy and attention to detail required.
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
Ability to manage and complete multiple tasks quickly and accurately.
Ability to follow instructions as given and work independently.
Ability to handle confidential customer and bank information.
Ability to communicate orally and in writing in a professional manner.
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Senior Encompass System Administrator (8/14/26)

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose: The Encompass System Administrator is responsible for the configuration, stability, security, and optimization of the organization’s Encompass loan origination ecosystem. This role owns the platform end-to-end — including administration, workflow design, integrations, user support, compliance alignment, and vendor coordination — ensuring that Encompass operates as a reliable, audit-clean, high-availability system for all lending operations.

The ideal candidate combines technical depth, operational discipline, and mortgage-domain awareness to deliver a stable, predictable, and scalable LOS environment.

Essential Responsibilities and Duties:

Platform Administration & Configuration

Manage Encompass user accounts, personas, roles, and access controls.
Configure and maintain loan templates, input forms, business rules, print forms, and custom fields.
Administer Encompass settings including milestones, tasking, automated workflows, and pipeline views.
Maintain and optimize Encompass eFolder, document templates, and automated document handling.

System Stability & Performance

Monitor system performance, troubleshoot issues, and ensure uptime and responsiveness.
Maintain clean audit trails, enforce change-control processes, and ensure compliance with investor, regulatory, and internal standards.
Perform regular system health checks, data integrity reviews, and environment validation.

Integration & Automation

Manage integrations with third-party services (credit, AUS, pricing engines, VOE/VOI/VOA, eClose, CRM, PPE, etc.).
Support and maintain API-based workflows and automated data exchanges.
Coordinate with Optimal Blue, ICE, and other vendors to ensure stable, compliant integrations.
Assist with scripting, automation, and data pipelines where appropriate.

Release & Change Management

Evaluate and deploy Encompass updates, patches, and new features.
Test configuration changes in sandbox environments before production rollout.
Document changes, maintain version control, and communicate updates to stakeholders.

User Support & Training

Serve as the primary escalation point for Encompass-related issues.
Provide training, documentation, and support for loan officers, processors, underwriters, closers, and secondary.
Partner with business units to translate operational needs into efficient, stable, and scalable system configurations.

Compliance, Security & Data Governance

Ensure Encompass configuration aligns with federal, state, investor, and internal compliance requirements.
Maintain secure access controls and enforce least-privilege principles.
Support audits, reporting requests, and data extraction for compliance and analytics teams.

Job Specifications

Work Direction: This position reports to the Mortgage Technology Manager

Supervision: This position has no supervisory responsibilities.

Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm, with an opportunity for hybrid work. Approved hybrid work schedule is a minimum of three (3) days in office with the ability of working two (2) days from home.

Job Qualifications

To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.

Education & Experience:

3–5+ years of experience administering Encompass in a mortgage lending environment.
Strong understanding of mortgage workflows, loan file structure, and regulatory requirements.
Experience with Encompass Admin Tools, Personas, Business Rules, Encompass Web, Input Form Builder, and eFolder configuration.
Familiarity with Encompass SDK, APIs, or ICE Developer Connect (preferred but not required).
Ability to troubleshoot complex issues across multiple systems and vendors.
Strong documentation, communication, and cross functional collaboration skills.

Skills:

Experience with Optimal Blue PPE, product eligibility, and pricing integrations.
Knowledge of Encompass TPO Connect or Consumer Connect.
SQL, PowerShell, or scripting experience for automation and reporting.
Experience supporting compliance, QC, and audit workflows.
Ability to work independently and as part of a team in a deadline-driven environment.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources

P.O. Box 82603

Lincoln, NE 68501-2603

Phone: 402-434-3456

Mortgage Servicing Escrow & Insurance Specialist (7/29/26)

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose: Execute mortgage servicing escrow and insurance related functions for hazard, flood, mortgage insurance, loss claims and real estate taxes, ensuring all payments and updates are processed timely and accurately. Ensure full accountability for each step of the process, consistently meeting deadlines while maintaining strict compliance with all federal, state, and agency regulations, as well as banking and government guidelines.

Essential Responsibilities and Duties:

Provide excellent customer service to borrowers, internal bank employees, vendors, taxing authorities and insurance companies via phone and email.
Audit new loan boarding escrow accounts, work and resolve exception reports.
Process disbursements on or before the renewal/penalty date for real estate taxes, private and government mortgage insurance payments.
Balance and process payment of Private Mortgage Insurance and government insurance premiums.
Answer questions regarding private mortgage insurance, taxes and escrow analysis.
Assist borrowers with Loss Claim Process which may include reviewing adjuster reports, reviewing invoices, inputting data, accessing OnBase to save documentation, disbursing funds, coordinating closure of claim files via inspection or borrower information.
Maintain quality and accurate hazard insurance date and disburse premiums.
Work within Investor guidelines to maintain proper standards for all insurance coverage and loss claims.
Process daily, monthly, or weekly reports as needed.
Responsible for maintaining banking and departmental policies and procedures.
Regular work schedule with a level of flexibility based on demands.
Other responsibilities as assigned.

Job Specifications

Work Direction: This position reports to the Mortgage Servicing Escrow & Insurance Manager

Supervision: This position has no supervisory responsibilities.

Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required depending on workload, volume or project demands, as approved by management.

* Applicants must be able to fulfill entire shift on each day for consideration. This is not a temporary position.

Job Qualifications

Education & Experience:

Prior banking and/or mortgage experience beneficial
Experience with Microsoft Office Products

Skills:

Ability to work in team environment
Strong customer service skills
Strong active listening skills
High level of accuracy and attention to detail
Ability to manage and complete multiple tasks
Ability to adapt to daily, varied workflow and responsibilities
Ability to handle confidential information
Ability to problem solve

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources

P.O. Box 82603

Lincoln, NE 68501-2603

Phone: 402-434-3456

Mortgage Closing Specialist (6/16/26)

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose: To assist the Mortgage Loan Officer in the processing and closing of all secondary market mortgage loans, ensuring timely, accurate, and compliant loan documentation and workflow management throughout the lending process.

Essential Responsibilities and Duties:

Accurately prepare and review all loan closing documents prior to closing
Prepare loan closing packages in accordance with Secondary Market loan approvals
Maintain accurate closing schedules and meet closing deadlines
Prepare Closing Disclosures for balancing with Title Companies
Enter loan information into the servicing platform and help fund loans
Regular work schedule. Monday through Friday, 8:00 am to 5:00 pm
- Job responsibilities can change and expand as needed by the bank

Routine Tasks:

Resolve any concerns, problems or documentation issues prior to closing
Ensure the accuracy and completeness of all required documentation
Print Checks or complete wire transfers as needed on each loan file
Responsible for communicating with the loan officer and processor file requirements to produce a compliant closing package
Assist other Mortgage departments when needed

Job Specifications

Work Direction: This position reports to the Retail Mortgage Loan Closing Supervisor

Accountability: This position has access to and knowledge of the financial situation and personally identifiable information of customers and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Regular contact with internal employees, customers and external mortgage partners. Must be able to communicate in a clear, concise, and pleasant manner.

Supervision: This position has no supervisory responsibilities.

Affirmative Action: Equal Opportunity Employer Veterans/Disabled

Job Qualifications

Education & Experience:

2+ years Secondary Mortgage experience preferred, including USDA, NIFA, FHA and VA funding.
High level of accuracy, attention to detail, and the ability to work independently at a fast pace to meet deadlines.
Experience with Navigator and Encompass computer programs, a plus.
Basic accounting/math skills required

Skills:

Proven ability to effectively prioritize and manage multiple responsibilities in a high-volume, fast-paced, and deadline-driven environment.
Demonstrated ability to work well with people, both internally and with customers.
Ability to work in a team environment.
Ability to manage and complete multiple tasks.
High level of accuracy and attention to detail required.
Experience with Window-based computer programs.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources

P.O. Box 82603

Lincoln, NE 68501-2603

Phone: 402-434-3456

Solutions Center Call Representative (4/30/26)

Hours of Work: Part-Time, Monday through Friday 9:00 a.m. to 6:00 p.m.; Up to three (3) Saturdays per month, 7:30 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Responsibilities and Duties:

Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
Assist customers via the bank’s online chat system.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
Update the system with messages regarding ATM/debit cards and service charges.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Monitor the invalid address report and attempt to track down customers and obtain updated information.
Document and track all call details and follow up work.
Cross train on tasks performed by other team members.
Perform close of day processes assigned to the department.
Perform other duties as assigned which could include on or off phone tasks.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

Job Qualifications & Skills

Previous call center or customer service experience helpful.
Previous experience with retail banking (specifically deposit functions) helpful.
General math and typing skills are necessary.
Previous experience with Jack Henry banking system helpful.
Must be comfortable with Windows based computer programs.
High level of accuracy and attention to detail required.
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
Ability to manage and complete multiple tasks quickly and accurately.
Ability to follow instructions as given and work independently.
Ability to handle confidential customer and bank information.
Ability to communicate orally and in writing in a professional manner.
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Solutions Center Call Representative (4/17/26)

Hours of Work: Part-Time, Monday through Friday 2:00 p.m. to 7:00 p.m.; Up to three (3) Saturdays per month, 7:30 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Responsibilities and Duties:

Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
Assist customers via the bank’s online chat system.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
Update the system with messages regarding ATM/debit cards and service charges.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Monitor the invalid address report and attempt to track down customers and obtain updated information.
Document and track all call details and follow up work.
Cross train on tasks performed by other team members.
Perform close of day processes assigned to the department.
Perform other duties as assigned which could include on or off phone tasks.

Job Specifications

Work Direction: This position reports to the Solutions Center Manager.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and professional manner.

Supervision: This position has no supervisory responsibilities.

Job Qualifications & Skills

Previous call center or customer service experience helpful.
Previous experience with retail banking (specifically deposit functions) helpful.
General math and typing skills are necessary.
Previous experience with Jack Henry banking system helpful.
Must be comfortable with Windows based computer programs.
High level of accuracy and attention to detail required.
Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
Ability to manage and complete multiple tasks quickly and accurately.
Ability to follow instructions as given and work independently.
Ability to handle confidential customer and bank information.
Ability to communicate orally and in writing in a professional manner.
High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.

To Apply:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

Chief Financial Officer (4/9/26)

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose: The Chief Financial Officer (CFO) is a key member of the Executive Committee and a strategic leader in shaping the Bank's financial direction and growth. The CFO oversees all financial operations, including budgeting, forecasting, asset-liability management, and financial reporting. In coordination with the Controller, the CFO ensures accuracy and integrity of the Bank's financial statements and the timely preparation of regulatory reports. This role also provides high-level insights supporting executive level decision-making and strategic planning.

Essential Responsibilities and Duties:

Oversee the Bank’s Finance team to ensure finance operations and accounting systems support accurate reporting, sound financial controls, and efficient operations.
Manage the Bank’s liquidity position and oversee the daily cash settlement process to ensure adequate funding is available to meet the Bank’s operating needs.
Oversee asset-liability management (ALM) and quarterly interest rate risk reporting. Lead the Bank’s Asset Liability Committee (ALCO) meetings and work with ALM consultants to implement ALM/derivative strategies.
Work with the Chief Compliance Officer to oversee internal/external audits and exams. Prepare Audit Committee packets and provide the Committee with updates on all audit and exam related activities at least quarterly.
Oversee the preparation of the Bank’s audited financial statements and ensure the financial statements are prepared in accordance with generally accepted accounting principles (GAAP) and FDICIA requirements.
Review regulatory reports for accuracy and completeness and ensure all regulatory reports (Call Report, FR-Y reports, Summary of Deposits, etc.) are filed timely for the Bank and Holding Company.
Provide tax accountants with the necessary financial information to calculate the Bank’s quarterly tax estimate payments and review estimate payment calculations and tax returns for accuracy and completeness. Coordinate annual tax planning meetings.
Oversee the Bank’s annual budget process and meet regularly with department heads to review performance, provide financial guidance, and ensure alignment with strategic goals.
Provide oversight of the Bank’s investment portfolio and bond accounting to ensure alignment with the Bank’s investment policy, risk tolerances, liquidity needs, and regulatory requirements.
Analyze financial reports and business performance, comparing projections and forecasts against actual results. Recommend improvements to enhance budgeting and financial planning processes.
Lead the Bank’s profitability reporting initiatives using Axiom financial reporting software to provide organizational, product and customer profitability reporting to Executive Management to maximize financial performance and data driven decision-making.
Oversee derivative accounting and ensure reporting is accurate, timely and in compliance with GAAP. Provide reporting to ALCO and the Board to monitor derivative performance and effectiveness.
Collaborate with Executive Committee team members and senior management to prioritize strategic planning initiatives and resource allocation.
Oversee holding company accounting and process preferred stock dividend payments.
Actively participate in Bank Committee meetings including IT Steering Committee, Compliance Committee and Risk Committee.

Job Specifications

Work Direction: This position reports to the President/ Chief Executive Officer.

Supervision: This position has supervisory responsibilities

Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 a.m. to 5:00 p.m.

Job Qualifications

Education & Experience:

Bachelor’s degree in Accounting, Finance, Economics, or related field.
Certified Public Accountant (CPA) designation preferred.
10+ years of progressive experience in accounting or finance, including 5+ years in a leadership role, preferably within the banking or financial services industry.
Prior experience in a community bank or similar financial institution, with a strong understanding of regulatory reporting and asset/liability management (ALM)
Familiarity with bank regulatory frameworks, including FDIC, OCC, FRM and FFIEC reporting requirements.

Knowledge, Skills, Abilities:

Deep knowledge of generally accepted accounting principles (GAAP) and financial management best practices.
Understanding of bank operations, including lending, deposits, investments, and treasury functions.
Expertise in bank financial regulatory reporting, including Call Reports, FR-Y reports, capital requirements, and liquidity ratios.
Strong grasp of budgeting, forecasting, and strategic planning in a financial institution context.
Knowledge of banking software, general ledger systems and reporting tools.
Proven leadership and team management skills, with the ability to mentor and develop finance staff.
Strong analytical and critical thinking skills, capable of interpreting complex financial data to support decision-making.
Excellent communication and interpersonal skills, with the ability to collaborate across departments and present financial information to executives, board members and regulators.
High degree of integrity, discretion, and professionalism, especially in handling sensitive financial data and confidential customer information.
Ability to think strategically while managing day-to-day operations – balancing big-picture vision with attention to detail.
Strong project management abilities, especially when implementing systems, controls, or process improvements.

To Apply:

Please submit your resume and cover letter via email to employeeapp@westgate.bank. You may also mail your application materials to:

West Gate Bank

Attn: Tana Wagener

P.O. Box 82603

Lincoln, NE 68501-2603

^† West Gate Bank will reimburse, upon successful completion of eligible courses (B grade or better), a certain percentage of tuition costs, not to exceed a certain amount per credit hour for eligible graduate and undergraduate courses taken at an accredited college or university. Employees can be paid with a certain maximum per calendar year. Course(s) must be approved by your manager or Executive Committee Member prior to the course(s) start. Course(s) must be either relevant to the current job role, relevant to a position for which you are being trained or applied to a specific business related degree. If Employee voluntarily leaves employment with West Gate Bank within 12 months of the date of a tuition reimbursement, Employee agrees to repay to Employer the net paid amount of such reimbursement from the previous 12 months.

*Applicant must be able to fulfill entire shift on each day for consideration. Positions posted on our web site are not temporary.

Why choose a career in Retail Banking?

Get an inside look at what it's like to be part of our Retail Banking team. From building relationships to growing your career, see how you can make a difference at West Gate Bank.