Green Machine
Like ATMs, but with a personal touch.
Our live video tellers look forward to helping you
West Gate Bank® branches are equipped with interactive Green Machines. If you are making a routine cash withdrawal or checking an account balance, they work just like ATMs. Just use the keyboard buttons to do your banking. But if you have a question or two - or require an added service - a simple screen touch will connect you with a friendly video teller.
- Withdraw cash, deposit money, transfer funds, check account balances and more
- Perform deposits and withdrawals with your debit card 24/7
- If you would like assistance, video tellers are available 7:00am to 6:00pm Monday through Friday, and 7:00am to noon on Saturdays
- View our video and FAQs for more details
Green Machine FAQS
Do I need to use a deposit slip if I am making a deposit at the Green Machine?
No, a deposit slip can no longer be used when making a deposit at a Green Machine.
Once I deposit a check is there a way to maintain a copy of it?
Yes, you can request to have an image of the check(s) printed on your receipt.
The Green Machine rejected my deposited bills/checks. What do I do to fix this?
If a bill/check is torn or significantly bent, or if the security features in the bill cannot be read by the machine, we may not be able to process it. If this happens, please take this bill into the branch to be deposited or request assistance from a live video teller by touching the screen.
Can I order checks or change my address at the Green Machine?
Yes, between the hours of 7:00am-6:00pm, Monday-Friday and 7:00am-12:00pm on Saturdays you can request a live video teller by touching the screen and they will handle this for you.
Do the Green Machines accept and dispense coin?
No, the Green Machines do not accept or dispense coin. If you are cashing a check with change, this will be deposited into your account. If you are needing to deposit change, please utilize the Commercial Drop box attached to the building or bring the change to the teller line between the hours of 8:30am-5:00pm, Monday-Friday.
How many checks/bills can I deposit into the Green Machine at a time?
For best results, we recommend no more than 50 checks or bills be deposited at one time. It is helpful to stack checks with the largest one at the bottom and the smaller checks/bills on top. Also, be sure to endorse each check prior to depositing.
How can I request assistance when I am using the Green Machine?
Just touch the screen to request a live video teller during these hours:
Monday-Friday, 7:00am-6:00pm
Saturday, 7:00am- 12:00pm
- If you are just beginning your transaction, tap the screen to initiate it and then tap the teller assistance button.
- If you are in the middle of your transaction and need assistance, tap the "help" button in the bottom left of the screen.
I want to be able to deposit after hours. Is this an option?
Yes, if you have a debit card that is attached to the account that you are depositing into, you can make this deposit any time. If you are needing a debit card, please request assistance from a video teller or a teller within the branch or contact our Solutions Center at 402.434.3456.