ID Theft & Security

West Gate Bank takes pride in the fact that you trust and bank with us.


It is our priority to safeguard all customer information. We restrict access to your personal account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.



























West Gate Bank will never call you to request information you received via text (SMS) or pressure you to reset your online banking password. 

  • Don’t trust caller ID; Caller ID may be modified to appear to be coming from West Gate Bank.

  • Don’t provide your online banking log in credentials, one-time password, account number or personal information by email or text or phone call. Using our published phone number, reach out to your local West Gate Bank branch to confirm that the request is legitimate.

  • Don't give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from West Gate Bank. Once again, contact us using a published phone number to inquire about the transaction.

  • Don't click on links in unsolicited emails or texts.

  • Don’t give an unsolicited caller remote access to your computer.
Identity Theft is the Fastest Growing Crime in the United States
We strive to protect your identity as a customer of West Gate Bank® by embracing a strict privacy policy, confidentiality policy, and code of ethics.

If you suspect that you are a victim of identity theft, follow these steps:
  1. Contact West Gate Bank at 402-434-3456 immediately. After hours, please call 402-853-7232.

  2. Call the three major credit bureaus (Equifax, Experian, Trans Union) and ask for a fraud alert to be put in your file. Also ask them to include a message on your credit report that no new credit should be given without your personal approval.
    Equifax: 800-525-6285
    Experian: 800-397-3742
    Trans Union: 800-680-7289

  3. Contact the security departments of other creditors and financial institutions you have accounts with to let them know your identity may have been compromised and follow their instructions.

  4. You may wish to file a police report.
Want to know more about we handle your personal information? View our Privacy Policy.
For more information about West Gate Bank and keeping your identity safe, call a banker today at 402-434-3456 or stop by one of our locations.
Identity Theft Resource
The Federal Trade Commission released a new resource to help people report and recover from identify theft. Learn more from the site below.
Spot a business or offer that sounds like an illegal scheme or fraud? Check out the Better Business Bureau's Scam Tracker
  • Password protect your mobile device and lock it when it is not in use
  • Do not use your Social Security number as a username or password and change your passwords regularly
  • Passwords should be a combination of letters, numbers and special characters (i.e. @, !, $)
  • Protect your passwords - do not write them down or share them with anyone
  • Don't open messages from unknown senders or click links sent via text or email as they may direct you to a malicious site
  • Report any banking applications that appear to be malicious to your financial institution right away
  • Avoid using unsecured and public WiFi access
While the use of checks has declined by 25%, reports of check fraud have nearly doubled since 2021.* With criminals becoming more sophisticated, it's crucial to stay vigilant and protect your financial information.
Visit the American Bankers Association's "Practice Safe Checks" web site to learn how you can stay safe when using checks.

*2024 Findings from the Diary of Consumer Payment Choices, Federal Reserve Financial Crimes Enforcement Network, Suspicious Activity Report Statistics.

Zelle® is a fast, safe and easy way to send money to people you know and trust. With that in mind, it’s important to remember to “pay it safe.”

Here are a few reminders on how to safely send money with Zelle:

1. Only use Zelle to pay friends, family and other people you trust.

With Zelle, money is sent directly from your West Gate Bank account to another person’s account. It can’t be cancelled if the other person is enrolled with Zelle. So, you should only send money to people you know and trust personally.

2. Know when to use Zelle...and when another payment method is better.

For example, when you’re buying goods online, you probably want to use a credit card. That way you can cancel the sale and get your money back if the item is not what you expected.

Also, you should know that neither Zelle nor West Gate Bank provides a protection program for authorized payments.

3. Double-check your recipient's information before you send money.

Make sure you have the right U.S. mobile number or email address for the person you want to pay. And always check for typos before you hit “send.” That way, you know your money will go where you want it to.

To learn more about using Zelle safely, watch this video.